IT Support Specialist

$50,000 - $70,000/Yr

Tempus - Chicago, IL

Full-time - Entry Level

Hybrid - Chicago, IL

Professional, Scientific, and Technical Services

About the position

As a Helpdesk technician at Tempus, you will play a critical role in fulfilling the mission of the company by providing secure and private cancer care technology methodologies for clients and their patients. This entry-level role is ideal for someone skilled in troubleshooting, customer service, and learning enterprise IT tools. You will provide frontline support to resolve hardware, software, and account issues while gaining hands-on experience with industry-standard platforms.

Responsibilities

• Respond to and resolve IT requests via ServiceNow ticketing system, ensuring timely communication and documentation.
• Diagnose and resolve issues with Windows 10/11 and macOS devices, peripherals, network connectivity, and other enterprise software.
• Assist with user onboarding/offboarding, account provisioning, password resets, enrollment for mobile/desktop devices.
• Configure and deploy new Windows/macOS laptops.
• Document solutions in ServiceNow to improve self-service resources and reduce repeat incidents.
• Coordinate support across teams and partner with cross-functional IT groups to resolve more complex issues (security, network, infrastructure, etc.).
• Stay updated on emerging IT trends, tools, and best practices through training and mentorship.

Requirements

• Associate's degree in IT, Computer Science, or related field (or equivalent hands-on experience).
• 1-2+ years in an IT troubleshooting role.
• Basic understanding of Windows 10/11 and macOS operating systems.
• Familiarity with ticketing systems (e.g., ServiceNow).
• Exposure to a variety of enterprise software and collaboration tools (Google Workspace, Slack, Service Now, etc.).
• Strong problem-solving and customer service mindset, clear verbal/written communication skills.

Nice-to-haves

• Comfortable working with a team or independently.

Benefits

• Incentive compensation
• Restricted stock units
• Medical benefits
• Other benefits depending on the position