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IT Support Specialist

$63,000 - $68,000/Yr

Salary.com - Waltham, MA

posted 4 days ago

Full-time - Entry Level
Waltham, MA
Publishing Industries

About the position

Salary.com is competitively positioned as a leading enterprise resource for compensation data, software, consulting, and education. As a Salary.com IT Support Specialist you will be responsible for providing technical support, both onsite and remotely, to system users within our organization.

Responsibilities

  • Provide onsite and remote helpdesk assistance across the company.
  • Respond to user support requests by phone, chat, or in-person to resolve basic computer, application, system, device, access, or performance issues.
  • Support onsite meetings and web conferencing.
  • Utilize internal documentation or online information to research, troubleshoot, and deliver solutions.
  • Evaluate user's needs, define technical problems and work with team to develop solutions.
  • Manage workstation and server system backups.
  • Assist senior system engineers in infrastructure maintenance.
  • Perform ongoing activities to maintain and enhance overall system performance.

Requirements

  • Bachelor's degree in Information Technology or related fields
  • 1+ years of IT helpdesk experience
  • Experienced in support PC and MacBook hardware and peripheral
  • Experienced in Microsoft Office application suite
  • Experienced in basic network troubleshooting
  • Good communication skills
  • Capable of resolving problems with efficiency.

Benefits

  • Career pathing & growth opportunities
  • Salary range: $63k-$68k
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