IT Support Specialist Tier I

Thompson Manufacturing Inc. (Rock Exotica) • Clearfield, IA

10h • Onsite

About The Position

The IT Support Specialist Tier I will provide day-to-day IT support for end users at TMI's Layton-area facilities. This role focuses on resolving routine technical issues, supporting users in the office and on the production floor, and learning company-specific systems on the job. We invest in training the right candidate - strong communication, customer service, and problem-solving skills matter more to us than prior IT experience. Will be responsible for recognizing when to escalate advanced or complex issues to higher level IT resources.

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• Solid troubleshooting and problem-solving instincts
• Willingness to learn new systems quickly (company-specific tools are trained on the job)
• Comfortable working both at a desk and walking the production floor

Nice To Haves

• Basic familiarity with Windows 11
• Basic familiarity with a major cloud productivity and collaboration suite
• Basic familiarity with enterprise directory services (user management, password resets)
• Basic understanding of networking concepts (IP, DNS, DHCP, Wi-Fi)
• Six months or more of prior IT support, help desk, or hands-on tech experience (school, internship, hobby, military, etc.)
• CompTIA A+ or similar entry-level certifications
• Familiarity with PowerShell or other basic scripting

Responsibilities

• Respond to user support requests through standard support channels (in-person, email, chat, or ticketing)
• Troubleshoot and resolve common IT issues, including: Password resets and account access issues, Printer and peripheral issues, Basic application and software problems
• Set up and onboard new users (accounts, devices, permissions)
• Provide basic user training and support
• Configure and deploy desktops and laptops
• Perform routine maintenance (updates, patches, antivirus checks)
• Monitor system health and respond to alerts
• Maintain inventory of company devices
• Provide device-level support for tablets and mobile devices used across the company
• Perform network port work and patch panel repairs
• Troubleshoot UPS units and assist with related power equipment maintenance
• Aid senior IT staff with server replacements and configurations
• Support office and shop-floor users on the company's standard business systems, including: Enterprise productivity and collaboration suite, Directory services and user management, Line-of-business applications used in operations and manufacturing (training provided), Backup and recovery tooling (training provided)
• Assist with file shares, permissions, and access requests
• Escalate more complex technical issues to internal resources or external partners
• Document common issues and resolutions
• Maintain IT documentation and procedures
• Follow and help improve IT support processes

Benefits

• Medical, Dental, Vision eligible first date of following month hired
• Health Savings Account
• Paid Time Off
• Company provided Short Term Disability and Long-Term Disability
• Company provided Life Insurance
• Industry Discounts
• Simple IRA Plan with Company 3% Match
• Professional Development Assistance
• Tuition Reimbursement
• Paid Parental Leave (4 weeks after one year of employment)
• Referral Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED