IT Support Specialist Level 1

POWDR • Frisco, CO

11h • Onsite

About The Position

Copper Mountain Resort is seeking an IT Support Specialist (IT-SS) to join their technology solutions team. This role acts as a primary escalation point for resolving technical issues and involves the design, installation, configuration, and maintenance of various IT equipment including desktops, laptops, tablets, printers, point-of-sale systems, and RFID scanners. The IT-SS will perform system administration in a Windows Server environment (physical and virtual), manage Active Directory, DHCP, DNS, MS Exchange, Backup and Recovery, and File and Print services. Responsibilities also include administering telecom phone moves, adds, and changes in a mixed PBX and VOIP environment, troubleshooting equipment with electronic test equipment, maintaining records, and recommending hardware purchases. Excellent customer service, the ability to work under pressure, and prioritize support requests to minimize user downtime are essential.

Requirements

• Must be able to lift and carry items up to 50 lbs.
• Must be able to ski, walk, and drive to all Copper Mountain locations requiring support.
• Must be able to carry computers and associated equipment.
• Possess fine motor skills to work with small wires and parts.
• Must be able to work outside in a high-altitude alpine environment.
• Must be able to manage multiple, high priority tasks.
• Must be able to function in a stressful, fast-paced, dynamic environment.
• A criminal background check will be conducted after position is accepted.
• Must have a valid US Driver’s license.

Nice To Haves

• Bachelor’s degree in information systems, related studies, or equivalent work experience
• At least one-year of experience installing, maintaining, and repairing computers, network systems, and related equipment for a mid-size business (1000+ users)
• Demonstrated proficiency installing and maintaining Microsoft operating systems and their supporting applications including Windows Server, Windows Desktop, and Office 365.
• Experience with Windows imaging a must.
• Experience administrating VMware ESX and vCenter
• Experience with data backup and recovery systems and procedures
• Experience with Internet and Intranet services including e-mail, HTTP(S), FTP, and web browsers
• Experience with network security concepts and services including firewalls, security updates, IDS, and anti-virus solutions
• Experience working with RFID technologies including gates and hand scanners
• A basic understanding of LAN and WAN technologies including Ethernet, TCP/IP, DHCP, DNS and wireless data communications
• Demonstrates strong written and verbal communication skill, particularly when reading/writing technical concepts
• Experience with installation and support of point-of-sale systems
• Experience maintaining macOS devices including iMac and MacBook
• May be required to obtain a license or specific training requirements for off-road vehicles

Responsibilities

• Log, monitor, and close all issues and assignments in the IT Ticket Tracking system within company standards and timelines.
• Review, address, or reassign tickets as necessary, demonstrating initiative to meet time frames.
• Ensure Copper Mountain has the required caliber of computer systems and is responsible for their ongoing update and development.
• Make decisions with substantial importance to IT operations, exercising discretion and independent judgment within budget and staff resources.
• Research and analyze technical solutions within budget requirements, assisting the IT Director with future budget forecasts and needs notification.
• Coordinate and maintain effective communication with all Copper Mountain staff members and vendors.
• Provide positive communication skills oriented towards customer and guest experience, responding to technical and non-technical situations in a friendly, efficient manner.
• Maintain clear, thorough, and accurate documentation and inventory of computer systems.
• Utilize interpersonal communication skills to interact positively with computer users, staff, managers, and vendors.
• Train others in complex information systems topics.
• Abide by all procedures and guidelines defined by Copper Mountain, Inc., and the IT Director, including the "The Copper Mountain Employee Handbook" and the Acceptable Use of IT Assets policy.
• Commit to strengthening knowledge of various technologies through company-sponsored and self-sponsored education, seminars, and research.
• Be accessible during working and on-call hours via cell phone, email, or radio, notifying the IT Director of any extended periods of inaccessibility.
• Perform other duties as assigned, accepting new responsibilities and transferring others as the role evolves.
• Act as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with guests and employees.
• Uphold a professional image and strive to exceed guest expectations.
• Participate in the company’s Front Line Assist program and leadership events.

Benefits

• Company subsidized medical, dental, vision, flexible spending, HSA, life/disability options
• Season pass for employees/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree