IT Support Specialist I

Vista Equity Partners - New York, NY

Full-time

New York, NY

Funds, Trusts, and Other Financial Vehicles

About the position

The IT Support Specialist I at Allvue Systems is responsible for providing desktop and end-user support, ensuring efficient operation of IT services for employees. This role involves handling helpdesk triage, user administration, and coordinating IT onboarding for new hires. The specialist will also engage with vendors for hardware purchases and repairs, contributing to the enhancement of end-user device lifecycle management.

Responsibilities

• Desktop and End-User Support.
• Provide Helpdesk triage & Tier 1 Support.
• Laptop repair, imaging, and provisioning.
• User administration and account creation.
• New hire IT Onboarding coordination.
• Deprovisioning of user access and company equipment retrieval.
• Work with the IT Manager to enhance our end-user device lifecycle management.
• Engaging with vendors to execute hardware purchases and repairs.

Requirements

• Ability to adjust work schedule to meet business needs and requirements.
• Ability to safely travel to the regional office for onsite work.
• Ability to lift and/or move objects up to 20 pounds.
• Ability to plan, organize, and multi-task to complete assignments efficiently.
• Ability to assist users professionally and effectively.
• Ability to take direction and execute tasks assigned promptly.
• Ability to communicate effectively, both oral and written.
• Ability to work with interruptions as problems arise needing immediate attention.
• Ability to maintain up-to-date knowledge of technology trends and to support innovative technologies following business goals.
• Take ownership of tasks assigned through completion.
• Ability to effectively analyze a problem and escalate if needed.
• Excellent knowledge of computer hardware and components.
• PC & Laptop repairs.
• Basic User Administration (Microsoft Office 365 & Active Directory).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Troubleshooting Microsoft Windows OS & Office desktop applications.
• Android & iPhone troubleshooting.
• Proficient knowledge of Microsoft-based infrastructure (Domain, AD, O365, etc.).
• High computer literacy and ability to learn new software tools.