Cushman & Wakefield - New York, NY
posted 2 days ago
The IT Support Manager for the East Region is responsible for managing end user break fix and facilitating technology adoption through the management of site services support staff within the assigned market. This role includes coaching, resource assignment, directed queue management, and incident ticket analysis to support Cushman Wakefield end users and Technology and Data Solutions (TDS) organization objectives. The incumbent will assist with support alignment between IT and corporate departments, balancing expectations, priorities, and service level adherence by the site services resolutions team within the region. This individual serves as an escalation manager for the territory.