IT Support Associate

Kinsley Construction•York, PA

11h•Onsite

About The Position

Kinsley is seeking a driven and disciplined IT Support Associate for our growing IT team in York, PA. The IT Support Associate plays a key role in providing frontline technical support to end-users. Responsible for resolving IT-related issues in a timely and efficient manner, the IT Support Associate ensures that employees face minimal disruption in their use of technology tools and platforms. The IT Support Associate will report directly to the Director of Technology. On a day-to-day basis, this position works closely with the IT Support Team, including the Lead IT Support Associate and IT Service & Procurement Coordinator, to ensure timely and effective resolution of support requests. Please note that this is considered a safety sensitive position in accordance with Kinsley Construction policies and procedures.

Requirements

1-2 years of experience in an IT support role or similar capacity.
Experience supporting Active Directory environments (user administration, permissions, group management).
Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Familiarity with Mobile Device Management (MDM) platforms and device enrollment/support.
Experience with endpoint management, including device provisioning, configuration, security policies, and lifecycle support.
Experience working with IT service management or ticketing systems.
Familiarity with various operating systems (e.g., Windows, macOS, Linux).
Strong problem-solving skills and a customer-centric approach.
Excellent interpersonal and communication skills.
Ability to handle multiple tasks and prioritize work in a fast-paced environment.

Nice To Haves

Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred but not essential.
Technical certifications (e.g., Microsoft, CompTIA, ITIL Foundation) are a plus.

Responsibilities

Respond to user queries via phone, email, chat, or in-person.
Use diagnostic tools and best practices to troubleshoot hardware, software, and connectivity issues.
Manage and update support tickets, ensuring accurate documentation and timely resolution.
Support user account management in Active Directory, including provisioning, permissions, and access changes.
Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Assist with endpoint and user lifecycle activities, including device setup, configuration, access provisioning, and ongoing support.
Support mobile devices and assist with enrollment and troubleshooting through MDM platforms.
Coordinate with other IT professionals to resolve complex or escalated issues.
Install, update, and maintain software and hardware.
Educate and guide users on IT best practices and solutions.
Participate in IT initiatives and contribute to continuous improvement of support processes, documentation, and service delivery.
Perform other related duties to support the IT Department.