IT support and field service technician

$41,600 - $45,760/Yr

Miller Network Innovations - Jacksonville, FL

Full-time - Entry Level

Hybrid - Jacksonville, FL

Professional, Scientific, and Technical Services

About the position

Miller Network Innovations LLC is seeking an entry-level Field Service Support technician to provide Level 1 technical support to educational facilities in Jacksonville, FL. This role involves both on-site and remote work, focusing on desktop, mobile device, and AV equipment support. The position is temporary with the potential for a full-time hire based on performance and need, aligning with the school system's operating hours.

Responsibilities

• Assist client customers with technical issues using proper escalation and familiarity with a ticket-based system.
• Assist end users with trouble tickets in a timely manner following SLAs.
• Administer Google G-Suite, including new user creation, password resets, and Chromebook/ChromeOS troubleshooting.
• Perform computer repairs for hardware, software troubleshooting, and endpoint security.
• Troubleshoot AV equipment such as projectors, audio equipment, and smartboards.
• Install data cables as required.
• Install and troubleshoot Access Control systems and IP Cameras.

Requirements

• Good customer service, writing, and communication skills.
• Strong familiarity with Microsoft Windows 10.
• Knowledge of Active Directory and Windows Server 2019 preferred.
• Understanding of basic networking concepts.
• Basic experience with VPNs, VLANs, and subnetting is desirable.
• Ability to work independently following a ticket system.
• Ability to lift at least 30 pounds and climb stairs or ladders required.
• Valid driver's license and ability to pass a background check required.
• Completed Associate's degree in Information Technology.
• 1 year of experience in an IT help desk, system administration, or network technician role preferred.

Nice-to-haves

• Recent graduates may submit college transcript or internship records in lieu of real-world experience.

Benefits

• Potential for full-time position with full benefits depending on performance and need.