IT Supervisor or Manager, Finance Application Support (Hybrid - Dallas or Houston, TX)

About the position

AECOM is seeking a IT Finance Application Support Supervisor or Manager to join our Corporate Enterprise Applications (IT) team. This position will offer flexibility for hybrid work schedules to include a combination of both in-office presence and telecommute/virtual, to be based in either Dallas or Houston, TX. This position will be responsible for support, development and implementation of applications that support AECOM finance business users, particularly in the Record-to-Analyze (R2A) functions. Coordinating with AECOM business stakeholders and 3rd party resources, this position serves as the primary contact point and liaison with business user communities. Work with global/regional executive teams and business stakeholders to establish priorities and requirements for those applications that support their functions.

Responsibilities

• Serve as AECOM technology lead/SME for business users across financial enterprise applications.
• Assist and advise in troubleshooting working with internal and 3rd party support resources as needed.
• Oversee the design, development, testing, implementation, and support of internal software and database applications, and coordinate across the enterprise as needed.
• Manage internal and 3rd party resources to ensure assigned tasks are completed accurately and on-time.
• Timely escalation of issues and measure against SLAs.
• Provide support metrics and dashboards for key enterprise systems (Tier-1, Tier-2, Tier-3 systems).
• Guide the business in formulating requirements and priorities; establish and oversee the implementation of appropriate business logic.
• Identify and evaluate the impact of proposed or requested major changes to existing financial systems, modify them as necessary for cross-enterprise commonality and efficiency, and prepare them for assignment and execution after establishing appropriate priorities in conjunction with business management.
• Responsible for communicating outages and other key messages to the user community.
• Analyze business requirements and functional change requests; identify omissions and errors in requirements; recommend optimum approach and develop systems and/or applications design for approved projects.
• Ensure that the team maintains clear communications with all channel partners, and that all due-dates and commitments for project proposals and documentation are satisfied.
• Oversee and monitor all team workflow, task assignment, and tracking of projects and commitments, and maintenance/archiving of all associated supplemental support materials, presentations and documentation.
• Coordinate appropriate user training and development of associated supplemental materials, presentations and documentation.
• Keep current with the latest versions of applications software, techniques and practices.

Requirements

• Bachelor’s degree in Business, Management Information Systems, Accounting, Computer Science or IT related fields plus at least 6 years of relevant experience including implementing or supporting Oracle financial applications, or demonstrated equivalency of experience and/or education for Supervisor.
• Bachelor’s degree in Business, Management Information Systems, Accounting, Computer Science or IT related fields plus at least 8 years of relevant experience including implementing or supporting Oracle financial applications, or demonstrated equivalency of experience and/or education for Manager.
• Strong knowledge of Oracle ERP and financial reporting systems (Cognos, Hyperion/FCCS).
• In-depth experience with global finance, project costing and operations.
• Strong database and SQL skills, knowledge of the principles, practices, and techniques used in information technology design and development.
• Ability to troubleshoot hardware and software problems.
• Strong organization development and change management knowledge.
• An excellent project manager with sound technical skills, advanced analytical ability, good judgment, and strong business focus.
• Strong experience in system development methodology (Waterfall, Agile) and ability to bridge different methodologies as the project requires.

Nice-to-haves

• Strong communication and presentation skills - strong teamwork and interpersonal skills; ability to communicate and persuade at all levels (technical and non-technical) and thrive in a cross-functional matrix environment.
• Experience with AECOM Corporate Systems and functions is preferred.
• Highly analytical and self-motivating individual with ability to prioritize, meet deadlines, and manage changing priorities.
• Ability to handle ambiguity and make quality decisions in a dynamic, fast-paced environment.
• Able to quickly learn new technologies as they become prevalent and widely implemented including decision making, time management, and task prioritization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.

Benefits

• Medical, dental, vision, life, AD&D, disability benefits.
• Paid time off, leaves of absences.
• Voluntary benefits, perks, flexible work options.
• Well-being resources, employee assistance program.
• Business travel insurance, service recognition awards.
• Retirement savings plan, employee stock purchase plan.