IT Specialist

$60,000 - $70,000/Yr

New Level Resources - Camarillo, CA

Full-time - Mid Level

Remote - Camarillo, CA

Professional, Scientific, and Technical Services

About the position

We are seeking a tech-savvy IT Specialist to join our team, responsible for providing first and second-level support for software, hardware, and network issues. The role involves troubleshooting and resolving user-reported technical problems, managing IT tickets, and ensuring operational efficiency in a fast-paced, customer-focused environment.

Responsibilities

• Provide tier-one support for hardware and software issues, manage tickets, document incidents, and prioritize urgent requests.
• Troubleshoot and resolve issues with Windows, MacOS, software, hardware, and network systems.
• Diagnose and fix issues with computers, printers, peripherals, and conferencing equipment to maintain operational efficiency.
• Manage user account creation, modification, and deactivation, while coordinating IT equipment setup and collection.
• Track and resolve support requests using Jira Service Management and maintain accurate records of IT assets.
• Deliver professional and responsive customer service, ensuring timely resolution of user inquiries and issues.
• Participate in after-hours support rotation to address critical IT issues outside regular business hours.

Requirements

• Associate's degree in IT, Computer Science, or related field, or equivalent work experience, with at least 3 years in an IT support role.
• Relevant certifications such as CompTIA A+, Network+, and Security+ preferred.
• Proficiency in supporting both MacOS and Windows, Microsoft 365/Office, and Active Directory for user provisioning and account management.
• Experience with troubleshooting hardware, software, printers, conferencing equipment, and familiarity with Mobile Device Management (MDM) tools like Microsoft InTune.
• Familiarity with CAD and CNC applications in engineering and manufacturing environments.
• Strong problem-solving skills with a structured approach to diagnosing technical issues.
• Excellent verbal and written communication, capable of explaining technical concepts to non-technical users.
• Detail-oriented and organized, with experience maintaining documentation and asset inventory.
• Willingness to work various shifts, overtime, and respond with minimal notice when necessary.

Nice-to-haves

• Experience with CAD and CNC applications in engineering and manufacturing environments.

Benefits

• Comprehensive health coverage with 75% of the premium covered by the employer
• Dental & Vision optional plans
• 401(k) retirement plan
• Generous Vacation Time
• Paid Sick Leave
• 8 paid Holidays
• Paid Leave (e.g., Jury Duty, Bereavement, etc.)