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Wesley International Ltd - Franklin, TN
posted 3 months ago
Full-time - Entry Level
Franklin, TN
Nursing and Residential Care Facilities
About the position
The IT Specialist role is focused on providing technical support in a predominantly MacOS environment. The position requires a proactive individual who can effectively assist team members with IT-related issues, manage equipment, and contribute to a positive work atmosphere. The ideal candidate will have a strong background in supporting various software applications and hardware, ensuring smooth operations within the IT department.
Responsibilities
- Build and maintain positive relationships with the Wesley team by providing support via tickets, in person, Slack, and Zoom calls
- Assist with inventory activities as required weekly and monthly
- Build, image, and deploy computers
- Allocate, maintain, and troubleshoot IT equipment
- Handle support requests and procedures across the network
- Assist in training new hires
Requirements
- 3+ years experience with MacOS devices
- 3+ years experience administering and supporting Google Workspace, Slack, Zoom, RingDNA, and Salesforce
- Effective communication skills, both written and verbal
- Exemplary customer service skills
- Able to adapt to a fast-paced and rapidly changing environment
- Excellent detail orientation and communication skills; able to explain tech to non-tech people
- Excellent analytical and problem-solving skills
- Strong technical aptitude
- Ability to work, prioritize and make decisions independently in a fast-paced environment
- CompTIA Network+ or CompTIA Security+ certified
Nice-to-haves
- Experience supporting and troubleshooting Google Suite/Workspace
- Experience with scripting
