IT Senior Support Engineer

Goodwill Industries of Northwest NC • Winston-Salem, NC

3d • Onsite

About The Position

The Senior IT Support Engineer is a strong technical contributor focused on proving IT Support to the organization. This role is subject matter expert who is focused on delivering secure and reliable infrastructure services. This role will provide support for all IT deployed IT devices (laptops, pc’s, servers, printers etc.), IT support for our retail locations for workstations, A/V, POS etc., management of end user accounts for AD, M365, & other identified systems, support for other Collaboration & Communication tools (A/V Teams, SharePoint Online etc.), support for Network, Servers & Storage as needed, Microsoft 0365 and Azure Cloud Services as needed, Onsite Data Center Support for Network, Servers & Storage, Virtualization & Back Ups Management as needed, Enterprise Telephony & Telecommunications in partnership with facilities, research Emerging and new technologies to evolve our IT environment, and delivery of enterprise projects as determined by IT Leadership.

Requirements

• At least 2 years' experience in IT support.
• Excellent communication skills—both written and verbal.
• Excellent customer service skills.
• Knowledge of ticketing systems.
• Ability to work in a fast-paced environment and prioritize requests.

Nice To Haves

• Associate degree in information systems/technology and computer science, preferred, or equivalent technical certifications.

Responsibilities

• Maintains daily operations equipment and provides onsite and technical field support throughout the region which includes 71+ facilities.
• Troubleshoots equipment and systems and provides solutions to ensure technology is working properly.
• Owns or co-owns specific solutions such as printer maintenance software and desktop management software.
• Closes out IT tickets when job is complete and communicates to the appropriate party the technical problem has been fixed.
• Participates in special or technical projects within facilities and solutions as needed.
• Provides on-call onsite technical support as needed which includes weekends.

Benefits

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs
• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree