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Morgan \u0026 Morgan, P.A. - Tampa, FL
posted 2 months ago
The IT Quality Assurance Specialist is responsible for ensuring exceptional service delivery through the implementation of robust quality assurance processes and comprehensive training programs. This role involves auditing calls and tickets, maintaining QA documentation, and presenting findings to stakeholders. The specialist also plays a key role in designing and delivering training programs to enhance the skills of IT Service Desk agents, promoting continuous improvement and consistent performance.