IT Mobility Technician

TEKsystems • Gurnee, IL

1d • $20 - $25 • Onsite

About The Position

This role involves providing second-level support for mobile devices within a corporate environment. The technician will be responsible for troubleshooting and resolving a variety of user issues related to hardware, software, and access. A key aspect of the job is managing and updating tickets to ensure timely resolution and maintaining clear communication with users across multiple channels.

Requirements

• 3–7 years of relevant experience
• Experience supporting mobile devices in a corporate environment
• Strong troubleshooting and customer support skills
• Solid communication abilities
• MDM experience

Responsibilities

• Provide second-level support for mobile devices
• Troubleshoot and resolve user issues across hardware, software, and access
• Manage and update tickets, ensuring timely resolution
• Communicate with users across multiple channels

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed