IT Infrastructure Technician

Elanco•Winslow, ME

20h•Onsite

About The Position

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: IT Infrastructure Technician Based at the Winslow, ME facility, the IT Infrastructure Technician provides hands-on support for site infrastructure and local IT services within regulated manufacturing and laboratory environments. The role manages a wide range of technical areas, including end-user computing, networking, telephony, and equipment lifecycle management, to ensure seamless operations for internal stakeholders. As part of the North American TechOps team, this position is vital for maintaining the technology and connectivity that drive Elanco’s manufacturing and R&D efforts.

Requirements

Bachelor’s degree (BA/BS) in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent certifications and practical experience in lieu of a degree.
Minimum of 3 years of experience in Information Technology.
Experience providing end-user IT support with a proven ability to set up, troubleshoot, and support hardware, peripheral devices, software, video conferencing, and operating systems, as well as experience using incident and request management systems such as ServiceNow in organizations with more than 250 users.

Nice To Haves

Experience with the ITIL framework and IT service management tools (e.g., ServiceNow).
Previous experience collaborating with and supporting Operational Technology (OT) teams through IT infrastructure expertise.
Knowledge of regulated manufacturing and laboratory processes supported by IT services, as well as manufacturing-related computer systems and data.

Responsibilities

Ensure continuity, reliability, and last-mile support of site IT infrastructure, including end-user computing, network connectivity, cabling, printers, telephony, video conferencing, and manufacturing/office/R&D IT systems.
Provide comprehensive technical support (standard and non-standard) to end users, including troubleshooting and break/fix, IMAC activities, and support for PCs, laptops, iDevices, Windows 11, Microsoft Office/O365, and MS Teams environments.
Execute and support IT operations and lifecycle management activities, including EUC, network switches, UPS systems, local IT infrastructure projects, asset/configuration management, and IT procurement with appropriate stock control.
Act as a key site IT liaison and escalation point, partnering with site leadership, business stakeholders, vendors, and regional/global IT teams; serve as backup to the primary IT Site Champion when needed.
Follow and contribute to IT service management best practices, using ServiceNow for incident, request, and change management, maintaining SOPs and knowledge documentation, and clearly communicating status, risks, and resolutions.