IT Helpdesk Client Support - Associate

MMC Group•Everett, WA

11h•Onsite

About The Position

We are seeking an experienced IT Support Specialist to provide frontline technical support for enterprise infrastructure, end-user technology, and business-critical systems across corporate office and distribution center environments. This position plays a key role in ensuring employees receive timely, professional IT support while maintaining high standards for customer service, documentation, security, and operational efficiency. This is a hands-on onsite role supporting hardware, software, mobile devices, conferencing systems, and technical operations within a fast-paced enterprise environment. Candidates who thrive in collaborative environments and enjoy solving technical challenges while supporting end users will be highly successful in this role.

Requirements

5+ years of hands-on experience supporting enterprise IT environments
Strong experience with: Windows desktop configuration and troubleshooting
PC hardware installation and repair
Desktop and peripheral troubleshooting
Mobile device support for iOS and Android
Microsoft Office applications
Enterprise audio/visual conferencing systems
Experience working within ITSM or ticketing environments
Strong organizational and documentation skills
Ability to manage multiple priorities in a fast-paced environment
Excellent customer service and communication skills
Ability to work independently with limited supervision
Experience collaborating with cross-functional teams and vendors
Experience supporting warehouse or distribution center operations preferred

Nice To Haves

CompTIA A+, Microsoft, or related IT certifications
Knowledge of networking concepts including LAN, WLAN, TCP/IP, VLANs, DHCP, and DNS
Active Directory administration experience
Windows Server environment exposure
Experience with VPN, VDI, endpoint security, or enterprise device management tools
Experience troubleshooting enterprise networking or endpoint environments

Responsibilities

Analyze, prioritize, troubleshoot, and resolve technical incidents and service requests using approved ITSM systems and processes
Provide desktop support for hardware, software, mobile devices, printers, peripherals, and enterprise applications
Install, configure, deploy, maintain, and troubleshoot Windows desktop environments and end-user equipment
Support audio/visual equipment and conferencing technologies for meetings and presentations
Assist with onboarding and offboarding activities including workstation setup, equipment deployment, and user support
Maintain accurate ticket documentation, asset tracking records, and technical support documentation
Coordinate with internal IT teams and approved vendors to support equipment repairs and maintenance activities
Support technology lifecycle management including inventory tracking, equipment refreshes, and device replacements
Assist operational teams with technical equipment support in warehouse and distribution environments
Escalate unresolved technical issues appropriately while maintaining ownership through resolution
Follow approved security, compliance, and change management procedures
Maintain organized and safe IT workspaces and storage areas