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Minnesota State - Hutchinson, KS

posted about 1 month ago

Full-time
Remote - Hutchinson, KS
Ambulatory Health Care Services

About the position

Provide on-site and remote technical support for all Ridgewater clients (faculty, staff and students). Act as a consultant responding to in-bound helpdesk calls relating to end-user technology needs on mobile devices, learning management system, web-based applications and/or classrooms issues. Assist end-users with software installation, problem diagnosis, troubleshooting, and resolution or escalation of issues as required. Support encompasses hardware, network, operating systems and standard productivity applications. This position will work closely with IT student workers and work study. The position is expected to work at both Willmar and Hutchinson location.

Responsibilities

  • Answers the IT Helpdesk phone and provides technical assistance to faculty, staff, and students on and off campus.
  • Assists students, faculty, and staff with questions they may have using our network or other accounts.
  • Provides technical support to students or staff onsite with phones, tablets or laptops.
  • Supports end-users with software and hardware issues.
  • Applies standard troubleshooting techniques sufficient to diagnose and solve IT issues.
  • Sets up and maintains campus computers and computer labs for students, faculty, and staff without close supervision.
  • Makes independent decisions on organizing and completing assignments/routine projects and appropriate methods for the work.
  • Images computers and installs hardware and software, troubleshooting issues as they arise.
  • Converse with clients to determine their software and hardware needs.
  • Proficient in Active Directory to manage computers within the organizational unit and edit necessary object properties.
  • Recommends purchases to the IT Manager.
  • Completes parts of projects or entire, straightforward projects.
  • Works with faculty and staff to design room layout and implement classroom equipment and technology.
  • Hangs projectors, works with the audio, visual setup, and switch equipment in the classrooms.
  • Trains instructors on the proper use of the equipment and troubleshooting any problems that may occur.
  • Inputs and records change inventory of computers on the college and Minnesota State inventory database up to date.
  • Coordinates/organizes the disposal of old equipment per Minnesota State standards.
  • Other duties as assigned by CIO and supervisor relating to the equipment, staff and student support.
  • Attends specific meetings and actively participates with individual responsibilities.

Requirements

  • Knowledge of Active Directory and its use to manage computers.
  • Knowledge of computer hardware, including Windows platforms, printers, peripherals.
  • Familiar with a variety of software applications including Microsoft Office and Internet applications along with familiar with common network concepts and protocols.
  • Strong Interpersonal and analytical skills.
  • Effective and positive written and oral communication proficiency; able to communicate technical information to technical and non-technical end users.
  • Able to learn and adapt to new technologies quickly and with little assistance.

Nice-to-haves

  • 2-year associate's degree or diploma in computer science or related field.
  • Computer Helpdesk Technician Certification.
  • 3+ years' experience in customer service position.
  • 2+ years' experience working in an education or corporate support desk environment.
  • Demonstrate a knowledge of an interest in, or experience with, diverse cultures and populations.

Benefits

  • 11 paid Holidays
  • Vacation Time
  • Sick Time
  • Six weeks of Paid Parental Leave
  • Low cost medical and dental insurance with low deductibles ($250 - $1500)
  • Pension Plan
  • 457(b) and 403(b) retirement plans and other retirement investment options
  • Pre-tax medical and dental expense (with roll-over option) and dependent care accounts
  • Employer paid life insurance
  • Short and long term disability
  • Professional development and a tuition waiver program for employees and their dependents
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