IT Field Technician
About The Position
Provide Services which include but are not limited to: • Address personal computer (“PC”) issues, hardware or software • Operating System (“OS”) performance, updates, configurations • Password reset, system update • Hardware check - hard drive, liquid crystal display (“LCD”), universal serial bus (“USB”) and other personal computer (“PC”) components • Wireless issue or network problems • Address profile issues or configurations and restoration of windows profiles, install additional applications that need to be configured with profiles • Address wireless certificates for Workstations • Install wireless certificates for Workstations and tablets with Customer valid identity and password • Approved peripherals such as webcams and other USB devices will be supported as required Keyboards, mice, tokens, power adapters and loaner PCs will be provided from Customer stock • Distribute accessories/peripherals that the Customer can purchase through Customer’s Service Recipient • Remediation of Incidents affecting End Users after pushes/packaging that are not CSC owned/supported applications Imaging and refreshing PC’s is required
Responsibilities
- Address personal computer (“PC”) issues, hardware or software
- Operating System (“OS”) performance, updates, configurations
- Password reset, system update
- Hardware check - hard drive, liquid crystal display (“LCD”), universal serial bus (“USB”) and other personal computer (“PC”) components
- Wireless issue or network problems
- Address profile issues or configurations and restoration of windows profiles, install additional applications that need to be configured with profiles
- Address wireless certificates for Workstations
- Install wireless certificates for Workstations and tablets with Customer valid identity and password
- Approved peripherals such as webcams and other USB devices will be supported as required Keyboards, mice, tokens, power adapters and loaner PCs will be provided from Customer stock
- Distribute accessories/peripherals that the Customer can purchase through Customer’s Service Recipient
- Remediation of Incidents affecting End Users after pushes/packaging that are not CSC owned/supported applications
- Imaging and refreshing PC’s is required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
