IT Field Support Specialist 1

Cinteot - Annapolis Junction, MD

Full-time - Entry Level

Hybrid - Annapolis Junction, MD

Professional, Scientific, and Technical Services

About the position

The IT Field Support Specialist 1 is responsible for providing Tier 2 and 3 on-site and remote support for various IT equipment including computer workstations, servers, printers, and teleconferencing equipment. This role involves conducting site surveys, analyzing user requirements, preparing specifications for hardware acquisitions, and training personnel in the proper use of hardware. The specialist will also troubleshoot and repair equipment, maintain fiber optic systems, and support network upgrade projects.

Responsibilities

• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems.
• Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
• Support network upgrade projects or initiatives.
• Support end-user connectivity needs.

Requirements

• High school/GED and zero (0) to two (2) years of experience AND 8570 Certification. Preferred Security +. Will accept an AA or BS in a technical field as a substitute for years of experience.
• Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise in Microsoft Windows 7 and 10.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem solving skills.

Benefits

• Complete Insurance Coverage
• Blue Cross Medical, Delta Dental, Vision, Life
• 401k with Company Contribution
• Tuition Reimbursement
• Generous Paid Time Off (including your birthday!)