IT Business Analyst

Edgewater Federal Solutions•Livermore, CA

20d

About The Position

Edgewater Federal Solutions is seeking an IT Business Analyst to support a major national laboratory. The successful candidate shall have experience in managing general business management and basic project management. This role involves partnering with stakeholders to gather and document requirements, optimizing workflows within Service Now and other systems, leading the development of a SharePoint site, assessing and improving knowledge management practices, developing business processes, supporting IT Network Operations, leading continuous improvement activities, and assisting with project coordination, change management, and user training. The role also includes monitoring process performance and recommending enhancements.

Requirements

Bachelor’s degree in Information Systems, Business plus minimum 4 years or more years of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties of the job.
Must be able to obtain and maintain a DOE Security Clearance
Must be US Citizen
4+ years of experience as a Business Systems Analyst, Process Analyst, or similar role
Hands-on experience developing requirements for ServiceNow
Experience building and administering SharePoint sites, including governance and content management
Strong analytical and process-mapping skills; ability to translate complex needs into clear, actionable requirements
Excellent communication and stakeholder-management abilities
Familiarity with IT network operations, 24x7 site reliability engineering or other critical IT operations
Foundational understanding of ITIL processes, enterprise IT environments
Ability to work independently, manage multiple priorities, and drive tasks from concept through completion.

Nice To Haves

Experience building out workflows within Service Now
Programming and app development within Service Now is not required

Responsibilities

Partner with stakeholders within the department to gather, document, and refine functional requirements for department workflows and processes.
Use previous experience at other organizations to propose changes to existing processes and suggest ideas on how to simplify and automate processes.
Work closely with IT fulfillment teams to optimize and refine workflows involving incident, change, and request within Service Now, as well as workflows that are not utilizing Service Now.
Lead the design, build-out, and operationalization of a team SharePoint site, including structure, permissions, content strategy, and integration with other collaboration tools.
Assess how knowledge and information are stored and utilized within the department.
Examine documentation practices; propose and implement improvements to create a unified, organized, and accessible system for department knowledge and technical data.
Develop and map business processes, ensuring alignment with operational goals and industry best practices.
Support the IT Network Operations team in documenting standard operating procedures, runbooks, and process flows.
Lead continuous improvement activities and problem investigations.
Using inputs from technical experts, develop and refine troubleshooting playbooks.
Assist in project coordination, change management, and user training related to new tools, workflows, and collaboration structures.
Help monitor process performance and recommend enhancements based on usage data, feedback, and operational needs.