IT Application Support

simsmetalm•West Chicago, IL

1d•$77,172 - $92,606•Onsite

About The Position

Sims Lifecycle Services (SLS) is a world-wide leader in IT asset and cloud infrastructure reuse, redeployment, recycling and refining. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products. Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world. At Sims Lifecycle Services, we believe progress is driven by our people. If you’re set on making real change for tomorrow, we have the scale, resources, and ambition to make it happen. Now’s an extraordinary time to work with us. SLS is the global leader in circular cloud solutions. We will continue to drive circular economy initiatives with our clients to improve environmental outcomes and business results. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds, and talent – and we need yours too! Join Our Dynamic Team! We are seeking a IT Application Support to join our team at our West Chicago, Illinois location. This is a fantastic opportunity for a results-driven professional who thrives on solving business challenges, identifying opportunities, and building strategic partnerships. Reporting to IT Service and Infrastructure Director, this role will be ensuring that business-critical software systems run smoothly and efficiently. It involves monitoring applications, troubleshooting issues, providing user assistance, and maintaining system performance to minimize downtime. This role plays a key part in improving user experience, resolving technical problems quickly, and supporting ongoing system enhancements to meet organizational needs. This is more than a job - it's a chance to develop your career with a global organization that values innovation, collaboration, and results. We are in an exciting period of growth, and the successful candidate will play an essential role partnering with the IT Team that are responsible for managing and supporting the organization’s technology infrastructure and systems. They ensure reliable network operations, maintain hardware and software, and provide technical support to employees. By proactively addressing issues and implementing innovative solutions, the IT Team helps drive efficiency, security, and seamless day-to-day operations across the business to influence outcomes.

Requirements

Bachelors degree in information technology or related field
3–5 years of professional experience in IT application support, help desk operations, or systems administration, with a focus on ERP systems
Hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira, or similar ticketing systems.
Familiarity with ITIL practices and service delivery frameworks.
Strong analytical, communication, and problem-solving skills
Ability to work independently and as part of a team in a fast-paced environment
Deep understanding of ERP system functionality, configuration, and troubleshooting.
Proficient in ITSM tools (e.g., ServiceNow, Jira, Ivanti), server and network administration, and user account management.
Ability to identify trends, root causes, and opportunities for process improvement.
Skilled at diagnosing and resolving complex technical issues efficiently.
Ensures accurate ticket categorization, documentation, and compliance with SLAs and audit requirements.
Clear and professional communication with stakeholders, team members, and end-users; able to explain technical concepts to non-technical audiences.
Maintains a positive user experience and strives to resolve issues promptly and effectively.
Works closely with support teams and cross-functional groups; fosters a respectful and inclusive environment.
Responds effectively to changing priorities, high-volume situations, and new technologies.
Ability to coordinate compliance initiatives, audits, and cross-functional projects.
Proactively identifies inefficiencies, implements process enhancements, and drives service quality improvements.
Understands and applies IT security best practices, including data protection and access controls.
Provides guidance and training to team members and end-users on ERP system usage and support procedures.

Responsibilities

Provide user support, troubleshoot issues, and resolve tickets within SLA timelines
Escalate complex issues when needed
Assist with system setup, maintenance, and user access management
Coordinate updates and enhancements
Identify issues and implement process and workflow improvements
Maintain documentation and support knowledge-sharing practices
Ensure adherence to security standards, policies, and audit requirements
Provide clear updates and collaborate with IT teams for resolution
Support user training and team knowledge development
Ensure EH&S, policy, and compliance standards are met
Promote teamwork, inclusion, and continuous improvement
Support cost management and quality initiatives