IT Application Specialist

City of Grand Prairie • Grand Prairie, TX

2d

About The Position

Under general direction of the IT Manager-Applications, the IT Applications Specialist is responsible for managing and maintaining business-specific enterprise applications. This includes the testing, troubleshooting, scheduling, deployment, security, and support of application patches and upgrades. This position has responsibilities that require lifting up to 10 pounds on occasion.

Requirements

• Associate's degree in Computer Science, Management Information Systems or related discipline, or the equivalent in experience.
• Two (2) years of increasingly responsible experience in the area of application specialization.
• Valid Driver's License required.

Nice To Haves

• Familiarity with ITIL (Certification is preferred or ability to certify within 6 months of hire).

Responsibilities

• Support of upgrades, software patches, system configuration and administration, troubleshooting, testing, and daily monitoring of key infrastructure and third party applications throughout the application life cycle.
• Provides customer support and assists in working with internal IT teams and technology vendors to ensure all systems are available and secure on a 24 by 7 basis.
• Develops and ensures updates to technical and/or user documentation of systems, processes, troubleshooting steps, etc.
• Participates in the evaluation and selection process for application packages.
• Collects requirements and performs analysis on 3rd party solutions for internal business processes.
• Develops and ensures updates to technical and/or user documentation of systems, processes, troubleshooting steps, etc.
• Interacts with all IT divisions to assist in resolving problems with software products or systems.
• All other duties as assigned by the Application Services manager.
• Regular and consistent attendance and punctuality for the assigned work hours is essential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree