IT Administrative Assistant

Varite - Montgomery, AL

Montgomery, AL

Professional, Scientific, and Technical Services

About the position

The IT Administrative Assistant provides comprehensive administrative support to the Information Technology (IT) section. This role involves a variety of tasks and requires independent decision-making and problem-solving using knowledge of organizational practices, functions, and regulations.

Responsibilities

• Assist with IT procurement processes, including obtaining vendor quotes, drafting purchase requests, and tracking invoices.
• Monitor the IT Service Desk ticketing system, resolve or escalate customer service issues, and manage work tickets.
• Perform typical office administration duties such as managing calendars, processing employee performance evaluations, and supporting onboarding/offboarding activities.
• Provide administrative support to functional teams comprising 21 employees.
• Support user acceptance testing activities as needed.

Requirements

• 3+ years of administrative support experience in a professional setting.
• Proven experience supporting IT teams or departments.
• Proficient in Microsoft Office Suite, SharePoint, and relevant software.
• Excellent communication, organization, and time management skills.
• Strong problem-solving abilities and attention to detail.

Nice-to-haves

• 5+ years of related experience, including clerical and documentation support for IT projects and development activities.
• Drafting/editing IT-related agreements, SOWs, purchase requests, procurement documents, and IT training materials.
• Advanced proficiency in Microsoft Teams.
• Experience with help desk systems and IT Service Management (ITSM) tools.
• Demonstrated ability to identify areas for process improvement and implement efficient solutions.
• A quick learner with the ability to adapt to new technologies and procedures.
• Strong analytical and problem-solving skills.
• A strong team player.
• Self-motivated and proactive with a strong work ethic.
• A desire for continuous learning and professional growth within the IT field.
• Ability to adapt to changing priorities.