IS Help Desk Intern

Company 100 - Dayton, OH

Full-time - Intern

Dayton, OH

Ambulatory Health Care Services

About the position

The IS Help Desk Intern is a full-time summer internship position aimed at students interested in technology and problem-solving within a team environment. The intern will assist the Help Desk team in providing quality technology support under the supervision of the IS Help Desk Supervisor/Team Lead. This role involves front-line support, maintaining the department's image, and focusing on service desk support, ticket queue coordination, and project participation.

Responsibilities

• Support a variety of end-users and software developers onsite in the Dayton, OH office and other US-based locations.
• Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution.
• Support walk-up requests for technical support.
• Setup and configure new computer equipment.
• Troubleshoot and repair computer hardware.
• Troubleshoot software issues and help end-users regain productivity.
• Assist with organizing equipment inventory.
• Assist with recycling equipment inventory.
• Work on projects as needed.

Requirements

• A rising Sophomore, Junior, or Senior at an accredited college or university studying Computer Information Systems, Computer Science, or a related field.
• General understanding and working knowledge of mainstream computer operating systems, hardware, and software.
• Ability to work cohesively and collaborate in a team environment.

Nice-to-haves

• Oral and written communication skills in English.
• Teamwork and collaboration skills.
• Professionalism and strong work ethic.
• Organized with an attention to detail.
• Willingness to try new things and remain open to others' ideas.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Time off plans
• Retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan