IS Application Analyst - Resolute Billing & Claims

SSH South Shore Hospital, Inc. - Weymouth, MA

Full-time

Remote - Weymouth, MA

About the position

The PB Resolute Applications Analyst will be a key member of the IS team at South Shore Health, responsible for developing workflows, system configurations, and training staff on Epic Resolute and Claims applications. This role supports the Access & Revenue IS Manager and involves analyzing healthcare systems, recommending solutions, and providing ongoing support. The position offers flexibility in work location, allowing for in-office, hybrid, or fully remote arrangements for candidates residing in Massachusetts.

Responsibilities

• Develop workflows, system configurations, change documentation, and train staff on Epic Resolute and Claims applications functionality.
• Analyze procedures and problems within manual/automated health care systems; report findings and recommend options for resolutions.
• Formulate system scope and objectives.
• Act as a liaison with all areas of the hospital, conducting meetings to determine future enhancements and preparing related documentation.
• Provide ongoing support and participate in on-call coverage as assigned.

Requirements

• Bachelor's degree in Computer Science or related field preferred.
• 2+ years of directly-related business applications experience.
• Knowledge and experience with health care information systems or processes and workflows common in physician practices.
• Understanding of current business practices and computing systems, interfaces, and hospital software.
• Analytical and technical skills necessary to apply computer technology to resolve clinical problems and increase operational efficiency.
• IT or operational experience in professional/hospital billing, coding, and claims is a plus.
• Demonstrated knowledge of clinical documentation and orders databases, workflows, and data conversion models.
• Proficiency or certification in Epic applications: PB Resolute, HB Resolute, and Claim/Remittance.

Nice-to-haves

• Proficient knowledge of web-based technologies, processes, and analytics.
• Ability to deliver IT solutions through the entire systems development lifecycle.
• Ability to employ software quality assurance and testing concepts and techniques.
• Basic knowledge of standardized improvement methodologies.

Benefits

• Flexible work location options (in-office, hybrid, or fully remote).
• Opportunity to work in a leading health system in Southeastern Massachusetts.