Investment Operations Client Support Specialist

Cain Watters & Associates•Frisco, TX

1d•$65,000 - $80,000•Hybrid

About The Position

Reporting to the Investment Operations Manager, the Investment Operations Client Support Specialist is responsible for onsite support related to coordinating, implementing and maintaining all investment account openings, and service requests, while maintaining confidentiality of client information.

Requirements

College degree in business-related field required
At least two years’ investment experience required, with familiarity with investment concepts, portfolio strategies, asset classes and financial market securities
Demonstrated experience supporting ultra-high-net-worth clients within a financial operations environment
Alternative Investment experience required
Knowledge of qualified pension plans required
At least 1 year of experience processing confidential/highly sensitive information
Experience interacting with clients through various channels, including in-person and various electronic methods
Strong attention to detail and ability to multitask
Adaptable to changing priorities
Exceptional communication skills, both written and verbal

Nice To Haves

Familiarity with Donor Advised Funds strongly preferred

Responsibilities

Process all new account paperwork for CWA recommended investment programs
Manage opening accounts
Process all service requests for existing accounts on CWA recommended investment programs
Ongoing maintenance of accounts
Manage closing accounts
Serve as a point of contact between CWA and custodians and third-party providers
Interact with planning teams and clients, when in the office, to handle same-day requests
Prepare all investment related account paperwork
Process paperwork, including account opening, transfer of assets, and account changes
Process and track account withdrawals, deposits, and account maintenance requests
Specialization in non-standard investments
Handling of complex account related requests
Track and monitor account requests in process
Troubleshoot account issues, proactively working with CWA Planning Team members, custodians, third party providers and clients
Coordinate with internal record keeping systems, including billing and performance reporting
Communicate with clients both in-person and through various electronic methods
Process all new account paperwork for CWA clients along with service requests related to our client’s investment accounts
Serve as an onsite contact between CWA, our clients, third-party providers and custodians
Ad hoc duties as required

Benefits

Heavily subsidized medical insurance options
Generous employer HSA contributions
100% employer-paid Short-Term Disability, Long-Term Disability, Accident, Basic Life Insurance, and Telehealth/Virtual Urgent Care/Whole Mental Health
Dental and Vision plans
Unlimited PTO
Organization-paid holidays, including an extended Winter Break
Safe Harbor 401k Plan
Employer-paid professional dues, licenses, and renewals
Continuing Education resources
Family Planning Assistance Program and Paid Parental Leave
Subsidized fitness programs