About the position
We are seeking a results-driven and innovative Inventory Operations Manager to join our eCommerce team. This critical role will take full ownership of our global supply chain for office supplies, ensure optimal inventory levels to meet customer demand, and spearhead the development and lifecycle management of our private label product lines. The ideal candidate is a proactive problem-solver, passionate about building efficient systems, and thrives in a fast-paced environment. If you are a strategic thinker dedicated to achieving high standards, continuously improving processes, and are eager to make a significant impact on our growth through operational excellence, we want to hear from you. This position is hybrid (3 days per week in office) and is located in Austin, Texas. Travel Requirements: Up to 20% travel required.
Responsibilities
- Develop and manage global supply chain strategies, ensuring consistent product availability and optimal inventory levels across all locations.
- Lead end-to-end inventory planning, forecasting, reconciliation, and performance monitoring.
- Own the full lifecycle of private label product development, from concept and sourcing through quality assurance, launch, and supplier management.
- Collaborate with internal teams on product specifications, packaging, and go-to-market strategies.
- Manage and enhance relationships with 3PLs and key suppliers, including negotiations and performance optimization.
- Continuously improve fulfillment operations (assemblies, shipping, storage, order flow) by identifying and resolving systemic issues and refining processes.
- Develop and maintain optimal shipping routing logic for global distribution.
- Establish and track key performance indicators (KPIs) for inventory, logistics, and supplier performance, providing actionable insights.
- Refine procedures for inventory accuracy, invoice verification, and operational efficiency, establishing and championing best practices.
- Serve as the subject matter expert for all inventory-related matters and support broader eCommerce team initiatives, including new product introductions and website updates.
Requirements
- 4+ years of experience in inventory management, global supply chain operations, or logistics, ideally within an eCommerce or CPG context.
- Proven success in inventory planning, 3PL management, and vendor negotiation.
- Strong experience managing or contributing significantly to private label product development.
- Demonstrated ability to drive process improvements and implement operational efficiencies.
- Proficient with ERP, WMS, and inventory management software; strong analytical skills.
- Embodies leadership principles like Ownership, Bias for Action, and Learn and Be Curious.
- Excellent problem-solving, organizational, and communication skills.
Nice-to-haves
- Experience in the office supplies industry.
- Advanced skills in data analysis tools (e.g., Excel, SQL, BI platforms).
- Relevant professional certifications (e.g., APICS CSCP, CPIM).
- Experience in a high-growth, entrepreneurial setting.
Benefits
- Hybrid work model with in-office days on Tuesdays, Wednesdays, and Thursdays.
- Flex Time Off policy for work-life balance.
- 12 paid holidays for all US employees.
- 401k employer matching program.
- Annual merit reviews to recognize and reward hard work.
- Company events for team building.
- Attractive office space in central Austin with free drinks and snacks.
- Weekly catered lunches at the office.
- Health and Wellness options including medical, dental, and vision plans.
- On-site fitness center with various equipment.
- Employee Assistance Program offering up to 8 free mental health sessions.
- Gym discounts for fitness.
- Education reimbursement for pursuing educational goals.
- Employee Referral Program with rewards.
- Inclusive and casual work environment.
