Internet Sales Manager Larry H Miller Honda

Asbury Automotive • Boise, ID

1d • Onsite

About The Position

Ensures customer retention and profitability by hiring, training, measuring the performance of salespeople and establishing customer-focused sales standards. This role involves fostering a positive team environment, driving sales performance, and maintaining a strong online presence for the dealership.

Requirements

• Hiring salespeople
• Training salespeople
• Measuring performance of salespeople
• Establishing customer-focused sales standards
• Understanding the psychology of Internet customers
• Directing staff to work with customers to draw them into the store for proper vehicle demonstration and to close the transaction
• Coordinating Internet promotions and advertising
• Researching auto-buying services on the Internet
• Acting as liaison with internet services the dealership uses
• Working with Webmaster to update the Web site
• Understanding, keeping abreast of, and complying with federal, state, and local regulations that affect vehicle sales
• Explaining, implementing, and enforcing dealership policies
• Assisting individual salespeople in setting goals and providing support
• Conducting sales training meetings
• Providing salespeople with continuous product and training resources
• Developing, implementing, and monitoring a prospecting and sales control system
• Developing and/or successfully implementing programs to increase unit gross and achieve maximum F & I penetration
• Planning and implementing all sales contests
• Conducting major sales promotions
• Implementing manufacturer programs
• Maintaining awareness of current market/wholesale values of used vehicles
• Promoting teamwork in a customer-focused sales environment

Nice To Haves

• Ensures customer retention and profitability

Responsibilities

• Strive to contribute to the store’s efforts to deliver an exceptional guest experience by helping other team members who are serving guests.
• Deliver exceptional guest experiences by going above-and-beyond when interacting with guests.
• Serve as a role model/servant leader and ensure that the core values of the company are encompassed in behavior at all times.
• Recognize and praise team members for exceptional performance and providing great guest expectations.
• Explain the “why” behind requests or decisions.
• Maintain professionalism and avoid strong negative emotions.
• Perform routine tasks when needed.
• Give credit to others instead of self whenever possible.
• View honest mistakes as learning experiences.
• Actively invite team members’ ideas, questions and concerns.
• Encourage team members to ask for help or support and genuinely welcome the opportunity to assist.
• Demonstrate attentiveness when others are speaking.
• Demonstrate professionalism (e.g., shows proper phone etiquette and avoids profanity and sarcasm).
• Avoid interrupting people; let team members finish their thoughts.
• Encourage team members from different departments to collaborate in ways that enhance the guest experience.
• Treat all co-workers, customers, and vendors professionally and with respect.
• Maintain attendance and punctuality.
• Adhere to Company Policies and Procedures.
• Maintain a clean and organized work area.
• Maintain a professional appearance and adhere to the dealership dress code.
• Forecast aggressive, yet realistic annual and monthly goals and objectives for the Internet department.
• Understand the psychology of Internet customers and direct staff to work with customers to draw them into the store for proper vehicle demonstration and to close the transaction.
• Coordinate Internet promotions and advertising.
• Ensure the Web site address is prominently displayed where needed/required.
• Research auto-buying services on the Internet and act as liaison with any services the dealership uses to promote its site or advertise.
• Work with Webmaster to update the Web site frequently to attract new and repeat visitors.
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect vehicle sales.
• Explain, implement, and enforce dealership policies, emphasizing customer satisfaction and positive dealership image.
• Assist individual salespeople in setting aggressive, yet realistic monthly goals and objectives and provide them with the support to meet these goals.
• Conduct sales training meetings and provide salespeople with continuous product and training resources.
• Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develop and/or successfully implement programs to increase unit gross and achieve maximum F & I penetration.
• Plan and implement all sales contests.
• Conduct major sales promotions in accordance with dealership goals and objectives.
• Increase the overall profitability of the dealership by successfully implementing manufacturer programs.
• Maintain awareness of current market/wholesale values of used vehicles for market area.
• Promote teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
• Report on time to work and follow the schedule provided.
• Call supervisor if unable to be to work on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed