Internet Sales Manager Larry H Miller Honda

Asbury Automotive Group • Boise, ID

1d • Onsite

About The Position

Ensures customer retention and profitability by hiring, training, measuring the performance of salespeople and establishing customer-focused sales standards. This role involves understanding the psychology of Internet customers, directing staff to engage with them to drive store visits and close transactions, coordinating Internet promotions and advertising, and ensuring the dealership's website is effectively utilized. The manager also researches auto-buying services, acts as a liaison with them, and works with the Webmaster to keep the website updated. They must stay informed about and comply with all relevant federal, state, and local regulations affecting vehicle sales, and enforce dealership policies to maintain customer satisfaction and a positive image. Additionally, the role includes assisting individual salespeople with goal setting and support, conducting sales training meetings, implementing sales control systems, developing programs to increase unit gross and F&I penetration, planning sales contests and promotions, and increasing dealership profitability through manufacturer programs. Maintaining awareness of used vehicle market values and promoting teamwork are also key aspects of this position.

Requirements

• Ensures customer retention and profitability by hiring, training, measuring the performance of salespeople and establishing customer-focused sales standards.
• Understands the psychology of Internet customers and directs staff to work with customers to draw them into the store for proper vehicle demonstration and to close the transaction.
• Coordinates Internet promotions and advertising.
• Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
• Works with Webmaster to update the Web site frequently to attract new and repeat visitors.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
• Explains, implements, and enforces dealership policies, emphasizing customer satisfaction and positive dealership image.
• Assists individual salespeople in setting aggressive, yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Conducts sales training meetings and provides salespeople with continuous product and training resources.
• Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops and/or successfully implements programs to increase unit gross and achieve maximum F & I penetration.
• Plans and implements all sales contests.
• Conducts major sales promotions in accordance with dealership goals and objectives.
• Increases the overall profitability of the dealership by successfully implementing manufacturer programs.
• Maintains awareness of current market/wholesale values of used vehicles for market area.
• Promotes teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.

Nice To Haves

• Serves as a role model/servant leader and ensures that the core values of the company are encompassed in behavior at all times.
• Recognizes and praises team members for exceptional performance and providing great guest expectations.
• When making a request or communicating a decision, explains the “why” behind it.
• Rarely shows strong negative emotions such as impatience, frustration, or anger.
• No task is beneath him/her; willing to perform routine tasks when needed.
• Is humble – whenever possible, gives credit to others instead of him/her self.
• When others make honest mistakes, doesn’t hold it against them and views it as a learning experience.
• Actively invites team members’ ideas, questions and concerns.
• Encourages team members to ask for help or support and genuinely welcomes the opportunity to assist.
• Attentive when others are speaking (e.g., good eye contact and no looking at his/her mobile device.
• Demonstrates professionalism (e.g., shows proper phone etiquette and avoids profanity and sarcasm).
• Avoids interrupting people; lets team members finish their thoughts.
• Encourages team members from different departments to collaborate in ways that enhance the guest experience.

Responsibilities

• Strives to contribute to the store’s efforts to deliver an exceptional guest experience by helping other team members who are serving guests.
• Seeks to deliver exceptional guest experiences by going above-and-beyond when interacting with guests and prioritizes helping other team members when not interacting with guests.
• Serves as a role model/servant leader and ensures that the core values of the company are encompassed in behavior at all times.
• Treats all co-workers, customers, and vendors professionally and with respect.
• Adheres to Company Policies and Procedures.
• Maintains a clean and organized work area.
• Maintains a professional appearance and adheres to the dealership dress code.
• Forecasts aggressive, yet realistic annual and monthly goals and objectives for the Internet department.
• Understands the psychology of Internet customers and directs staff to work with customers to draw them into the store for proper vehicle demonstration and to close the transaction.
• Coordinates Internet promotions and advertising.
• Ensures the Web site address is prominently displayed where needed/required.
• Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
• Works with Webmaster to update the Web site frequently to attract new and repeat visitors.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
• Explains, implements, and enforces dealership policies, emphasizing customer satisfaction and positive dealership image.
• Assists individual salespeople in setting aggressive, yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Conducts sales training meetings and provides salespeople with continuous product and training resources.
• Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops and/or successfully implements programs to increase unit gross and achieve maximum F & I penetration.
• Plans and implements all sales contests.
• Conducts major sales promotions in accordance with dealership goals and objectives.
• Increases the overall profitability of the dealership by successfully implementing manufacturer programs.
• Maintains awareness of current market/wholesale values of used vehicles for market area.
• Promotes teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
• Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed