Rusnak - Thousand Oaks, CA
posted about 2 months ago
Full-time - Mid Level
Thousand Oaks, CA
Heavy and Civil Engineering Construction
About the position
The Internet/Retention Manager at our Thousand Oaks dealership is responsible for managing online customer interactions and retention strategies to enhance customer satisfaction and loyalty. This role involves overseeing digital marketing efforts, analyzing customer data, and implementing effective communication strategies to retain customers and drive sales.
Responsibilities
- Manage online customer interactions and inquiries.
- Develop and implement retention strategies to enhance customer loyalty.
- Analyze customer data to identify trends and opportunities for improvement.
- Oversee digital marketing campaigns and online presence.
- Collaborate with sales and service teams to ensure customer satisfaction.
- Monitor and report on retention metrics and performance.
Requirements
- Bachelor's Degree is required.
- Valid CA Driver License is required.
- Valid CA Sales License is required.
Nice-to-haves
- Experience in automotive sales or management.
- Strong analytical and communication skills.
- Familiarity with digital marketing tools and strategies.
Benefits
- Professional development and opportunities for growth.
- Competitive pay.
- Health insurance coverage (medical, dental, vision, and life).
- Comprehensive benefits package including annual wellness fair and employee assistance program (EAP).
- 401(k) retirement plan.
- Flexible spending account.
- Paid time-off (vacation pay, sick pay, holiday pay).
- Parental leave.
- Employee perks (sports games, theme parks, etc.).
- Employee referral bonus program.
