International Training Center Coordinator

National Safety Council•Itasca, IL

10d•Remote

About The Position

The National Safety Council is America’s leading nonprofit safety advocate, focused on eliminating the leading causes of preventable injuries and deaths. They are currently looking for an International Training Center Coordinator to join their mission to save lives and prevent injuries. This role supports the daily operations of training programs by delivering excellent customer service, processing student and instructor transactions, and ensuring compliance with internal, program, and state requirements. The position manages class schedules, instructor and affiliate records, product orders, and training logistics while providing administrative support to customers and internal teams.

Requirements

High school diploma or equivalent required
Bilingual fluency in English and Spanish
2+ years of customer service experience in a contact center, administrative office, training environment, or similar setting.
Experience with data entry, record management, or transactional processing in business systems or CRM platforms.
Strong communication skills (verbal and written), with the ability to interact professionally with customers, instructors, affiliates, and regulatory agencies, domestically and internationally.
Exceptional attention to detail with the ability to accurately process data, financial transactions, and compliance documentation.
Strong organizational and time‑management abilities, including the capacity to manage multiple tasks, deadlines, and priorities in a fast‑paced environment.
Problem‑solving and critical‑thinking skills, with the ability to research issues, identify solutions, and resolve escalated customer or operational concerns.
Proficiency with computer systems, including CRM platforms, learning management systems, Microsoft Office (Word, Excel, Outlook), and data entry applications.
Ability to interpret and apply program guidelines, policies, and regulatory requirements with consistency and accuracy.
Customer‑focused mindset, using empathy, active listening, and service-oriented techniques to provide high‑quality support.
Experience handling sensitive information, maintaining confidentiality, and compliance with data protection standards.
Ability to work both independently and collaboratively as part of a cross-functional team.

Nice To Haves

associate degree or higher in business, communications, or a related field preferred.
Prior experience coordinating schedules, events, or training programs is preferred but not required.
Experience working with external partners, clients, or regulated programs is a plus.
Experience coordinating training, scheduling, or event logistics is a plus.
Familiarity with working in regulated or compliance-driven environments is beneficial.

Responsibilities

Professionally handle customer, learner, affiliate, and instructor inquiries across domestic and international regions via email, ticketing systems, chat, phone, and other digital channels, meeting established performance, quality, and regulatory requirements.
Serve as a primary point of contact for international training centers and affiliates, providing timely, clear, and culturally appropriate support primarily through email and online communication.
Research, troubleshoot, and resolve customer and partner issues, including complex, multi-step, or cross-border cases involving licensing, scheduling, payments, or compliance.
Provide Level 2 support for escalated inquiries received via email, chat, and other digital channels, including those originating from international stakeholders in multiple time zones.
Draft, review, and submit professional written correspondence to business customers, international affiliates, state and international agencies, courts, probation officers, and other external stakeholders, ensuring accuracy and compliance with jurisdictional requirements.
Review, qualify, and process domestic and international training affiliate and instructor applications, coordinating required internal approvals and country- or state-specific regulatory authorizations.
Maintain NSC, state, and applicable international licensing and credentialing for affiliates and instructors, ensuring compliance with regional requirements and on-time renewals.
Monitor renewal status for domestic and international partners, proactively follow up with delinquent or at-risk accounts via email and digital outreach, and maintain accurate records in internal systems.
Support international affiliates with onboarding, documentation, and system access, providing clear guidance through written instructions and virtual communication tools.
Process product and material orders for domestic and international training centers, confirm applicable fee structures, track fulfillment, and resolve shipping, billing, or delivery issues.
Process and audit class schedules submitted by global affiliates, review paperwork for accuracy and compliance, reconcile class records and financials, and coordinate payment collection across regions.
Schedule and coordinate Instructor Development and Continuing Education courses, including virtual and hybrid offerings to support international participation.
Initiate and manage contracts with domestic and international training facilities and vendors for direct training, securing state, national, or international agency approval when required.
Prepare monthly class schedules and complete all direct training compliance tasks, including instructor payments, reporting to applicable agencies, and documentation for international programs.
Provide administrative and operational support to management, including assistance with international program coordination, marketing support, form revisions, procedure updates, correspondence, and report writing.
Maintain and update digital resources, templates, and communication materials used by international affiliates and instructors to ensure clarity, consistency, and accessibility.
Conduct outgoing account management outreach—primarily via email and virtual communication—to collect feedback, follow up on service, encourage repeat business, and support growth in international markets.
Gather and synthesize feedback from domestic and international customers, affiliates, and instructors to identify trends, recommend program improvements, and enhance digital support processes.
Perform additional operational, administrative, and cross-functional duties as assigned, with flexibility to support evolving international programs, digital platforms, and global training initiatives.