INTERNAL CANDIDATES ONLY Lead Cashier, FT (Bonita Springs)

About the position

Our family-owned business has been providing career opportunities and adding economic value to our local economy since 1958. Our customers have come to depend on the helpful advice our friendly associates provide. We offer competitive pay, great benefits, and a flexible, family-oriented environment to work in. Whether you are looking for part-time opportunities or a new career, Sunshine Ace Hardware is a great place to work.

Responsibilities

• Provide legendary customer service to every customer, every time
• Perform all functions of the cashier role
• Assist with overseeing all front-end activities which includes monitoring cash accountability, reconciling the shift and assisting with schedules
• Assist in motivating and coaching cashiers
• Train and develop cashiers on customer service best practices
• Oversee front-end maintenance (i.e. cleaning, merchandising, completing cashier checklist, supply replenishment, etc.)
• Assist with cashier meetings and provide training and development of new cashiers
• Respond to customer complaints, resolve and follow up or involve management
• Answer incoming telephone calls and assist customers while following company's guidelines
• Promote the Ace Rewards Program and provide the necessary training; monitor the program's success rate and new enrollments
• Assist in providing safety and security including theft, robbery and loss prevention training and awareness
• Serve as a role model to teach and share knowledge with other cashiers and sales associates

Requirements

• Minimum of 2 years of retail cashier experience in a similar or closely related position
• Proven exceptional customer service skills & the ability to help maintain a customer focused culture
• Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment
• Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives
• Solid interpersonal/communication skills
• Ability to provide and accept balanced feedback
• Ability to multitask and meet deadlines
• Must be able to stand for long periods of time
• Must be able to reach, grasp, bend, climb, stoop frequently
• Must be able to frequently lift loads up to 40 lbs. unassisted and able to push and pull carts with products over 40 pounds with assistance

Benefits

• Quarterly Bonuses
• Paid Time Off
• Medical, Dental & Vision Insurance
• Disability, Critical Illness, Accident Insurance
• 401(k) Plan
• Company 401(k) Matching Contributions
• Employee Assistance Program (EAP)