Intern Customer Experience

Kinaxis Inc.•Remote,

3d•CA$19 - CA$29•Hybrid

About The Position

The Global Customer Success team establishes and builds on value added relationships with our customers. The team provides both proactive and progressive leadership on customer experiences and in partnership with cross-functional internal teams, work with our customers to promote value, growth and loyalty. As part of the GCS team, our Customer Experience Intern fosters the appropriate customer experience through one-to-many communications at scale. Also they will be working closely with the customer success managers.

Requirements

Minimum 2+ years of experience in a customer-facing role – ideally with proven corporate Intern experience.
In years 3-5 of industrial engineering, supply chain management, operation research, marketing or business program.
Experience working in a CRM or CS platform (Salesforce and Gainsight a bonus)
Some project coordination experience
Experience with Customer Advocacy, Relationship Management, and Business Intelligence
Very strong written and oral communication skills

Responsibilities

Collect, organize, and analyze operational data to identify trends, inefficiencies, and opportunities for improvement.
Support in tracking key program metrics and preparing summary reports or visual dashboards.
Maintain data accuracy across tracking sheets and internal databases.
Assist in developing step-by-step job aids and training materials (e.g., video tutorials, process maps).
Schedule and coordinate client meetings or calls, ensuring proper documentation and follow-up.
Input and update data in CRM systems, spreadsheets, and project trackers.
Support with general administrative tasks related to program execution.
Analyze customer data and create reports in Gainsight, Salesforce and Excel
Work closely with the wider customer success teams to support their activities.
Gather, monitor, and analyze customer feedback
Support the Customer Experience team in developing and launching an automated low-touch engagement strategy
Develop outreach functionality in Gainsight
May provide support for additional projects upon request