University of Chicago - Chicago, IL

posted about 2 months ago

Full-time
Chicago, IL
Educational Services

About the position

Under the supervision of the Head of Interlibrary Loan, processes incoming interlibrary loan requests using a wide variety of specialized software and services. Performs duties of Library Assistant and Library Clerk positions. Performs work in accordance with Library standards and procedures.

Responsibilities

  • Processes incoming borrowing and lending interlibrary loan requests using ILLiad, OCLC Worldshare, ReShare, DOCLINE, RapidILL, and Folio systems.
  • Verifies citations in many languages and using a wide variety of sources and databases, and searches online catalogs and databases for materials held in our collections and elsewhere in the world.
  • Troubleshoots and corrects technical and policy issues related to interlibrary loan requests and software.
  • Provides customer service to UChicago patrons and coordinates with staff at other institutions to fulfill requests and track their status, including overdue and missing items.
  • Answers general policy and procedure questions, assists clients with request creation, applies and waives fines.
  • Oversees student staff and work: introduce new employees to Library policies, procedures, programs, and equipment.
  • Directs and trains student employees in a range of library tasks, including retrieval of materials from the stacks, request updating, readying items for shipment, and article scanning.
  • Searches for items not found by student employees.
  • Participates in assigning and monitoring daily student tasks.
  • Provides coverage for these tasks as necessary.
  • In collaboration with other ILL Assistants, coordinates day-to-day processes and workflows related to fulfilling interlibrary loan requests.
  • Processes outgoing ILDS, BTAA, and BorrowDirect shipments to meet daily deadlines.
  • Prepares ILL materials for shipment via FedEx, UPS, and other courier services.
  • Uses mailing and label-printing equipment, logs items, and prepares and prints out labels.
  • Inputs address information into shipping databases when necessary.
  • Performs database maintenance by correcting errors in interlibrary loan records and manually updating interlibrary loan records as necessary.
  • Assists in the documenting of procedures, analyzes, and resolves problems, recommends changes in procedures and processes as necessary.
  • Assists in the monitoring of office supply levels, and participates in training sessions related to job duties as deemed necessary.
  • Performs other duties as assigned.

Requirements

  • High School Diploma or equivalent required.
  • Bachelor's Degree preferred.
  • Related library experience, or an equivalent combination of position-related education and experience, required.
  • Patron/customer service experience in a high-volume library or related setting required.
  • Previous work experience performing bibliographic searches, including experience with Boolean and other advanced search techniques, preferred.
  • Working knowledge of library procedures.
  • Work experience and demonstrated strong proficiency in Microsoft Office products, including Word and Excel.
  • Strong keyboard skills.
  • Knowledge of standard reference sources.
  • Previous work experience with Interlibrary Loan software.
  • Reading knowledge of at least one (1) non-English language.

Benefits

  • Comprehensive health plan options
  • Wellness programs
  • Short and long-term disability insurance
  • Continuing education opportunities including educational assistance plans
  • Competitive retirement plans
  • Paid time off (vacation, personal and university holidays)
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