Integrated Power Services Careers - Field Service Coordinator

About the position

IPS is seeking dedicated Office and Administrative staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities

• Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce
• Ensure the customer, industry, and IPS training requirements are maintained for all team members
• Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involved
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS
• Create quotes for Field Service Manager/lead technician, AGM review
• Ensure pricing and work order are correct before sending to the Sales department for review
• Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
• Schedule and coordinate safety training
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Reinforce the safety policies, guidelines, and procedures
• Ensure the field service reports are completed and delivered to customers in a timely manner
• Maintain relevant logs and documentation
• Work with the customer and the seller to receive a PO for jobs
• Process job cost detail report when job is completed, labor, materials, verify all reports, required data is documented and saved on server
• Work with the financial coordinator for invoicing

Requirements

• Technical background with electrical and/or mechanical products preferred
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform, and retain various job-related training.
• Flexible with hours, overtime, and some weekend work
• Proficient in the MS Office suite

Benefits

• Paid Time Off
• 401k Employer Match
• On-the-job Training
• Tuition Reimbursement Program
• Medical, Dental, and Vision plans
• Safety shoes & glasses reimbursement
• And more!