Intake Specialist

About the position

The position involves verifying insurance eligibility and benefits for prospects and referrals, determining client rate requirements based on network coverage. Daily tasks include communicating patient benefits using legacy systems, documenting patient financial responsibilities, and managing urgent requests from branch locations. The role also requires obtaining necessary authorizations from payers and serving as a liaison between branch locations and payers. The candidate will manage work assignments to ensure all tasks and coordination notes are completed accurately and timely.

Responsibilities

• Verifies insurance eligibility and benefits of prospects/referrals.
• Determines client rate requirements based on in or out of network coverage.
• Communicates patient benefits using appropriate legacy systems.
• Documents and forwards patient financial responsibilities to the agency.
• Reviews and replies to urgent requests from branch locations.
• Obtains all necessary authorizations from payers for services.
• Documents details related to authorizations including effective and end dates.
• Serves as a liaison between branch locations and payers.
• Manages work assignments to ensure completion of tasks and coordination notes.

Requirements

• High school diploma required.
• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Must be an independent and critical thinker.

Nice-to-haves

• Former revenue cycle experience preferred.
• EPIC experience preferred.

Benefits

• Medical, dental & vision insurance.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.
• Voluntary Life & AD&D insurance for employees and dependents.
• Short and long-term disability insurance.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid Time Off (PTO), Vacation or Sick Leave.