Intake Coordinator - Home Health

$33,280 - $52,000/Yr

Premier Home Health Providers - Hayward, CA

Full-time - Entry Level

Hayward, CA

Ambulatory Health Care Services

About the position

The Intake Coordinator at Premier Home Health Providers, Inc. is responsible for managing the patient intake process for home health services. This role involves coordinating with various stakeholders, ensuring insurance verification, and establishing positive relationships with customers and referral sources. The position requires effective communication and organizational skills to facilitate safe and timely patient discharges from hospitals to home care.

Responsibilities

• Evaluates hospitalized patients referred for home care.
• Attains a completed copy of the patient's history and physical.
• Identifies and verifies insurance coverage of home health care services.
• Obtains and documents prior authorization for home care services from insurance providers.
• Assists in obtaining supplemental managed care orders under the direction of the HMO Intake Manager.
• Negotiates per diem or per visit payment rates for creative bundling of home care services.
• Collaborates with the hospital's discharge planning personnel, utilization review department, and insurance Case Managers to facilitate safe, early discharge.
• Consults with physicians, nurses, social workers, discharge planners, and other disciplines to establish a coordinated home plan of care.
• Verifies the completion of a Face to Face.
• Interviews the patient, family, and caregiver and discusses the home situation, current needs, and any psychosocial factors that are relevant to the plan of care.
• Completes referral information that includes intake data, essential background information, hospital course, and the plan of care.
• Maintains liaison relationship with hospital and insurance personnel, providing information and education on Organization services, coverage issues, and related areas.
• Participates in patient care conferences and in-services.
• Collects and maintains statistical data on all referrals and submits them regularly as required.
• Attends meetings and participates on committees as required.
• Informs Director of Patient Care Services and Intake Supervisor of all delays in clinical care.
• Performs other duties as assigned by the Administrator, Director of Patient Care Services, Director of Contract Management, and HMO Intake Supervisor.

Requirements

• Minimum of high school education; preferably with secretarial and computer background.
• General knowledge of spelling, punctuation, grammar, medical records, and office procedures.
• Basic knowledge of office machines.
• Basic knowledge of telephone skills.
• Aptitude for computer data entry and use of current software systems.
• Ability to establish and maintain effective working relationships.
• Ability to meet the public and staff as a positive, friendly, and professional representative of the agency.
• Effective social interaction, communication, and organizational skills.
• Personal car for travel and valid driver's license.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance