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Intake Clinician

$55,000 - $65,000/Yr

Interim Healthcare - Lexington, MA

posted about 1 month ago

Full-time - Entry Level
Lexington, MA
Ambulatory Health Care Services

About the position

The Intake Coordinator provides a centralized intake and client service function to gather pertinent patient/client, clinical, and financial information. This role aims to optimize sales, enhance customer responsiveness and satisfaction, and ensure quality care. The coordinator acts as a liaison between referral sources, outside agencies, health professionals, and field staff, facilitating communication and coordination of care services. Responsibilities include taking doctors' orders for home health services, managing incoming calls, completing intake screenings, and promoting care/services to prospective patients/clients. The position also involves supporting field staff with scheduling and appointments, maintaining patient information, and participating in community outreach to enhance the company's visibility.

Responsibilities

  • Taking Doctors orders for Home health services
  • Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
  • Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
  • Communicates with patient/client and family regarding arrangements for the initiation of care/services.
  • Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
  • Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
  • Actively promotes care/services to prospective patients/clients.
  • Supports field staff with making their schedules, appointments with patients when needed with effective communications.
  • Where permitted by law, receives verbal orders from physicians to initiate care/services.
  • Collects and enters patient information into the management information system and creates patient files.
  • Assists with employee hiring and keeping their files within regulations.
  • Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
  • Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
  • Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.
  • Completes other assignments as requested and assigned.

Requirements

  • Bachelors Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.
  • Current Practical Nurse (LPN) or Vocational Nurse (LVN) Program license active in state in which he/she practices. RNs who are interested can apply as well. Medical Assistants with 2 years experience are encouraged to apply.
  • Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.

Nice-to-haves

  • Ability to develop strong working relationships, possess team organization and community resources coordination skills.
  • Sound clinical knowledge base.
  • Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.
  • Strong prioritization and time management skills. Must be detail oriented.
  • Ability to work with minimal supervision and utilize clear, concise and positive communication skills.
  • Ability to manage and initiate change to better achieve strategic objectives.
  • Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
  • Computer proficiency to include current company software.
  • Applicable federal and state health requirements to provide client services as appropriate.

Benefits

  • Salary: 55,000 to 65,000/ year
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