This job is closed

We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

Sparks - Virginia Beach, VA

posted about 2 months ago

Full-time - Entry Level
Remote - Virginia Beach, VA
Administrative and Support Services

About the position

The Insurance Premium Payment Associate role at Sparks Group involves providing customer service support primarily through phone interactions. The position requires handling inquiries related to rates, payments, and billing, while ensuring accurate processing of member payments. After an initial training period, associates will have the opportunity to work from home, making this a flexible position for those in the Norfolk, Virginia area.

Responsibilities

  • Answer telephone or mailing inquiries regarding rates, payments, and billing inquiries.
  • Process member payments to their account and document accordingly in the computer system.
  • Route calls to appropriate departments.
  • Provide excellent customer service skills and maintain professional telephone conduct with members, brokers, and internal representatives.
  • Multi-task by talking, typing, and toggling between dual monitor screens simultaneously.
  • Contact members to obtain or relay account information.
  • Perform other duties as assigned by Team Coordinator when needed.

Requirements

  • High School Diploma or GED required.
  • A minimum of one year of customer service phone experience, preferably in a call center or contact center environment.
  • Computer proficiency is a must.
  • Ability to communicate verbally with callers in a clear, concise, and professional manner.
  • Ability to work from home with internet access and a quiet workspace.

Benefits

  • Health insurance
  • Life insurance
  • Retirement plan
  • Paid and unpaid time off
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service