Insurance Operations Specialist

Marsh McLennan•Bethesda, WI

10d•Hybrid

About The Position

We are seeking a talented individual to join our team at Victor. This is a hybrid role that has a requirement of working at least three days a week in the office. The role will be responsible for analyzing and documenting various insurance operational processes. In addition, the role will be expected to gain subject matter expertise on a certain key process across various UW programs.

Requirements

Bachelor’s degree in business, insurance, risk management, or related field of study.
1+ years of experience in an operations role with an emphasis on defining processes and procedures, analyzing processes for efficiencies, and working directly with an onshore team
Ability to navigate multiple system applications.
Hands-on experience in documenting processes (process mapping)
Proficient in Microsoft Office Suite and other relevant software

Nice To Haves

3+ years of insurance industry experience
Proficient in Visio or other process mapping software
Experience in redesigning processes, working on system changes in support of process changes, technical writing

Responsibilities

Proactively analyze, understand, and document operational processes and procedures in support of insurance policies, applications, endorsements, and other related documents.
Efficiently serve as day-to-day resource for procedural or process questions.
Contribute to the development and implementation of underwriting guidelines, workflows, and quality control measures to enhance operational efficiency and risk management.
Conduct regular audits and reviews to identify areas for process improvement and recommend solutions to optimize underwriting operations.
Provide training and mentorship to junior team members, sharing your expertise in underwriting operations and fostering their professional growth.
Assist and perform user acceptance testing, troubleshooting, and evaluation for system-related developments submitted by IT team members and translate those into actionable items.
Collaborate with Victor underwriters, Accounting, Off-Shore Operations, Technology teams, and other business units to develop and implement process improvements and product enhancements.