Insurance Client Service Specialist

EPIC Brokers-posted 4 days ago
Full-time • Entry Level
Onsite • Amarillo, TX
101-250 employees
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Fairly Group, a division of EPIC Insurance Brokers, specializing in risk management and insuring clients in the sports and entertainment industries. We are seeking a detail-focused individual with prior experience handling transactional documents to join our Risk Consulting team as a Customer Service Specialist. This entry-level role will be part of an internal team responsible for intake, processing and review of injury reports and medical bills on behalf of our clients. This is a key role within our team that requires high attention to detail, accuracy, sense of urgency, and reliable communication skills. This role provides top-notch client support as well as day-to-day support of the team. LOCATION: Amarillo, TX, in office 5 days a week

  • Receive, set up and track injury reports in internal Claim System.
  • Review medical bills for accuracy and process them efficiently for bill review or negotiation.
  • Effective and timely communication with all clients – via email and telephone regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries.
  • Work and interface with insurance carrier and third-party administrator claims adjusters as well as other ancillary vendors and medical providers as related to medical billing.
  • Receive and process physical mail into internal system.
  • Submit and receive data related to injured worker Medicare eligibility.
  • Participate in occasional telephonic claim review calls with team members and clients.
  • Minimum of 2 years of professional experience working in a fast-paced, administrative role.
  • Excellent organizational, interpersonal and communication skills.
  • Good problem-solving skills and critical thinking skills.
  • Ability to work in a fast-paced environment and deliver results to meet timelines.
  • Ability to be discreet and maintain the security of customer information.
  • Proficient in Microsoft Office Suite, in particular Outlook, Excel, Word and PowerPoint
  • Experience working with Worker’s’ Compensation claims or billing is highly preferred but not required.
  • Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
  • Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
  • Generous employee referral bonus program of $1,500 per hired referral
  • Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
  • Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
  • Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
  • Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
  • Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
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