Virtua Health - Voorhees Township, NJ

posted 2 months ago

Full-time - Mid Level
Voorhees Township, NJ
10,001+ employees
Hospitals

About the position

The Instructional Designer at Virtua Health is responsible for the planning, design, development, implementation, and maintenance of training for designated IT applications. This role involves understanding operational workflows, supporting IT application builds, and creating effective training materials to ensure a meaningful learning experience for end users. The Instructional Designer will also validate training environments and ensure that all clinical workflows are accurately represented in training scenarios.

Responsibilities

  • Develop educationally sound training content by understanding and interpreting clinical and non-clinical workflows, processes, and terminology.
  • Create and update instructor-led presentations and lesson plans based upon operational workflows.
  • Craft realistic and accurate practice exercises reflecting operational workflows.
  • Develop Web Based trainings utilizing PowerPoint, SnagIt, Camtasia, and Captivate/Articulate software.
  • Update pre-requisite e-Learnings using video-based software to reflect Virtua specific workflows.
  • Utilize the VLS platform (Cornerstone) to publish, edit, update, and track IT training curricula and proficiency assessments.
  • Establish and update supporting materials, including Learning Home Dashboards, Sharepoint, and Virtua websites with tip sheets, videos, and guides.
  • Develop tools for training all mobile applications including MS Teams, Epic Rover, Haiku, and Canto.
  • Provide project training resources for all IT initiatives and projects.
  • Build, test, and maintain the Training Environment to ensure that production changes are included, and scenarios updated for assigned application.
  • Evaluate PRD environment to assess needs for training environments.
  • Develop training patient with clinically rich data to simulate operational situations and all software updates.
  • Create and integrate bar codes to simulate scanning workflows.
  • Educate, mentor, and monitor Credentialed Trainers regarding system and workflow knowledge, proficiency with use of software, education delivery for new employees, and customer support.
  • Conduct instructor-led onsite and remote IT application training classes.
  • Leverage E-Learning tools for appropriate use cases.
  • Provide operational demonstration of IT workflows.
  • Maintain application proficiency to provide effective customer support.
  • Utilize in-person as well as remote IT technical tools to provide ongoing support for end users.
  • Provide operational support during IT go-lives including onsite and remote support and staffing of how to help desk.
  • Monitor Service Now ticketing queue to quickly troubleshoot incoming ticket incidents and requests.

Requirements

  • At least 2 years of experience in IT or healthcare operations related field.
  • Knowledge of adult learning principles as well as operational workflows and/or technical/training experience preferred.
  • Proficient in Microsoft Office applications, including Teams, Word, PowerPoint, Excel, Visio, and Outlook.
  • Experience using multi-media tools including PPT, SnagIt, Camtasia, Captivate, and Articulate for development and delivery of e-learning preferred.
  • Knowledge and adherence to cybersecurity and HIPAA policies and practices.
  • H.S. Diploma/GED required; Associates or Bachelor's degree preferred.

Nice-to-haves

  • IT certifications may be required as needed by Virtua, such as Epic certification.

Benefits

  • Health insurance
  • 401k retirement plan
  • Paid time off
  • Professional development opportunities
  • Employee wellness programs
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