Instructional Design Manager

NinjaOne•Austin, TX

4d•Hybrid

About The Position

We are seeking our first-ever Instructional Design Manager. This is a rare opportunity to build an instructional design practice from the ground up and leave a lasting mark on how a rapidly scaling SaaS company creates learning experiences. Reporting to the Sr. Director of Global Training & Enablement, you will have genuine ownership from day one. This is a builder role. The person who thrives here gets excited by blank-slate problems, knows how to turn ambiguity into process, and can work cross-functionally to earn trust quickly. Your primary mandate is to establish the standards, SOPs, and best practices that define how NinjaOne designs and delivers training - inserting rigor and repeatability into workflows that currently lack a formal instructional design foundation. Your work will span the full organization, touching new hire onboarding, revenue team readiness, and technical certification programs - giving you a platform to influence training quality at every level of the business.

Requirements

5+ years of instructional design experience, with at least 2 years in a senior or lead capacity
Demonstrated ability to build or significantly mature an ID practice, including creating standards, SOPs, and repeatable processes where few or none existed
Experience leveraging AI tools to accelerate or enhance instructional design work - whether for content drafting, personalization, rapid prototyping, or learning analytics
Strong command of instructional design methodologies (ADDIE, SAM, or equivalent) and adult learning theory
Experience working with an LMS and familiarity with SCORM/xAPI standards
Excellent project management and stakeholder communication skills; able to manage multiple workstreams independently and set clear priorities
Experience partnering with cross-functional teams to scope and deliver training products including Sales, CS, and Technical functions
You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams

Nice To Haves

Hands-on experience with a SCORM authoring tool (e.g., Articulate 360, Adobe Captivate) or experience leading a tool selection and procurement process
Familiarity with WorkRamp or similar LMS platforms used by SaaS revenue teams
Background in a fast-growth B2B SaaS or technology company
Experience building and managing a small team of instructional designers

Responsibilities

Establish the instructional design practice
Define NinjaOne’s instructional design standards, methodology, and quality benchmarks
Create the SOP’s, templates, and style guides that will govern how training content is built – auditing existing WorkRamp content and producing a remediation roadmap
Lead authoring tool strategy by evaluating NinjaOne’s current content creation capabilities and build and presenting a business case for a dedicated SCORM/eLearning authoring platform
Own vendor evaluation, procurement, and team adoption of any new tooling
Partner with internal training, revenue enablement, and technical enablement teams to translate business needs into well-scoped learning solutions
Lead needs assessment and learning objective workshops to ensure projects start with clear outcomes and measurable goals
Personally design and develop high-quality instructional materials including eLearning modules, facilitator guides, assessments, and job aids
Establish a QA review process ensuring all deliverables meet standards for accuracy, accessibility, and brand consistency
Serve as the internal expert on instructional design, educating stakeholders and influencing how content requests are scoped
Manage the inbound instructional design queue
As the team grows, recruit and mentor junior instructional designers
Other duties as needed