O'Reilly Auto Parts - Madison, WI

posted 2 months ago

Full-time - Entry Level
Madison, WI
10,001+ employees
Motor Vehicle and Parts Dealers

About the position

The Installer Service Specialist is a technical parts specialist responsible for servicing professional customers at the installer counter of O'Reilly Auto Parts. This role involves overseeing the daily activities of delivery specialists to ensure accurate and timely order deliveries, while also developing sales relationships with installers and professional customers.

Responsibilities

  • Work with installers/professional customers to develop sales relationships.
  • Quickly and accurately take customer orders over the phone and online.
  • Invoice customer orders and direct efforts to accurately pick and stage parts for delivery.
  • Route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
  • Ensure delivery vehicles are serviced and maintained according to company standards.
  • Complete vehicle inspections on time and enter daily mileages into delivery fleet management devices.
  • Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
  • Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
  • Ensure customers' new core and warranty returns are picked up and credited in a timely manner.
  • Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly.
  • Assist on the front counter and retail counter as needed.
  • Help with backroom duties, including auto-load, returns, and stock as needed.
  • Assist with customer labor claims, ensuring they are processed quickly and efficiently.
  • Perform all other duties as assigned.

Requirements

  • Strong background in mechanics.
  • Above average communication skills.

Nice-to-haves

  • Hands-on knowledge of automotive repairs.
  • ASE Certification.
  • Fluency in multiple languages (Spanish is highly desired).

Benefits

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
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