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Installation Manager
Leaffilter North - Austin, TX
posted 2 months ago
About the position
The Installation Manager at Leaf Home is responsible for overseeing the daily operations of the Installation department within a local field office. This role involves providing leadership and tactical execution on production activities, including customer scheduling, service resolution, training, and managing a local third-party installation network. The position emphasizes efficiency, quality, and employee development, ensuring that installation processes meet customer expectations and company standards.
Responsibilities
- Assign installation jobs to third-party installer network based on availability and geographic proximity.
- Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
- Work with the customer to schedule jobs based on installer availability and customer preferences.
- Review and publish daily installation and service reports to identify wins and opportunities for improvement.
- Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
- Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
- Train, coach and develop installation employees and contractors both in the office and in the field.
- Improve subcontractor retention rates through impactful training and engagement.
- Drive proficiency and efficiency amongst installation subcontractors.
- Collaborate with all office and corporate functional teams.
- Recruit subcontractors as needed to expand installation capacity.
Requirements
- High School Diploma or equivalent.
- 3+ years of successful experience in home construction, remodeling, and/or installation management.
- Track record of successfully recruiting, training, coaching, onboarding subcontractors.
- Demonstrate superior quality and attention to detail in all facets of the installation process.
- Ability to teach others through hands-on and documentation-based learning methods.
- Ability to juggle various work activities and shift their attention from one task to another.
- Ability to thrive in a fast-paced, high-energy, team-oriented environment.
- Apply active listening skills and respond thoughtfully.
- Detail-oriented with a focus on efficient task completion.
- Excellent verbal and written communication skills.
- Ability to logically connect ideas and solve complex problems.
- Ability to provide timely and empathetic help through various communication channels.
- Ability to manage one's own emotions and foster positive working relationships.
- Self-driven in accomplishing business goals and adhering to policies.
- Familiarity and comfort using ladders of various heights.
- Proficiency using Microsoft Office Suite.
Nice-to-haves
- Prior experience in residential remodeling, plumbing, electrical, bathrooms and kitchens installation.
Benefits
- Industry-leading compensation package
- Fully paid Medical, Dental, and Vision benefits after 90 days
- 401k Savings Plan
- Paid Time Off
- Comprehensive Health, Wellbeing, and Financial Wellness Programs
- Childcare benefits to support families
- Employee assistance program
- Employee discount marketplace
- Gym membership compensation
- Opportunities for growth and advancement.
