Inside Technical Sales Representative
About The Position
The Inside Technical Sales Representative serves as a key point of contact for customers, providing technical support related to products, parts, and order accuracy. This role focuses on assisting customers in identifying correct part numbers, answering technical questions, and ensuring a high level of customer satisfaction through clear communication and strong attention to detail. TriMas Packaging is a global provider of dispensing, closure, flexible packaging and custom solutions serving the beauty and personal care, food and beverage, home care, pharmaceutical and nutraceutical, and industrial and agricultural markets. With 22 locations worldwide and a strong culture built on safety, innovation and sustainability, we design and manufacture high-quality packaging solutions that meet the standards our customers expect. Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging.
Requirements
- Proficiency in Microsoft Excel, Word, and Microsoft Office.
- Strong verbal and written communication skills.
- High attention to detail and strong aptitude with numbers.
- Ability to work cross-functionally with Engineering, Purchasing, Shipping, and AR.
Nice To Haves
- Previous experience in customer service or procurement is a plus.
Responsibilities
- Create replacement part quote estimates for customers using Syteline
- Enter and process customer orders in Syteline based on received purchase orders.
- Confirm order receipt and communicate ship dates to customers via email.
- Identify orders ready to ship and request freight quotes for high-cost shipments.
- Enter shipping charges and process orders through the shipping system to generate packing slips; provide documentation to the Shipping team.
- Respond to customer inquiries regarding order status, delivery dates, invoices, and defective parts.
- Process credit card transactions through UBC CyberSource and distribute paid invoices and transaction receipts to Accounts Receivable (AR) and customers.
- Create and manage Return Material Authorizations (RMAs) for incorrect or defective parts, including processing returns and determining disposition.
- Prepare commercial invoices for international shipments and submit them to Shipping.
- Generate pro forma invoices for customers requesting wire transfer payments.
- Coordinate with Purchasing to expedite parts when requested by customers.
- Assist Accounts Receivable with past-due collections and notify customers when accounts are placed on credit hold.
- Support customers in identifying correct part numbers and resolving technical part-related issues.
- Interface with Engineering to create part kits or assemblies as needed.
- Demonstrate strong numerical aptitude, including calculating selling prices when required.
- Assist other areas of the Filler Machine group as needed.
- Participate in inventory cycle counts and related inventory activities.
Benefits
- Medical Insurance and Prescription Drugs
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Life Insurance
- Short-Term Disability
- Long-Term Disability Insurance (for eligible employees)
- Employee Assistance Plan (EAP)
- Paid Time Off (may include vacation and sick time)
- Retirement Program
- Other Voluntary Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
