Inside Sales

Hoffman Mechanical Solutions - Raleigh, NC

Full-time

Raleigh, NC

About the position

Do you understand technical concepts easily? Are you a great communicator? Do you value developing relationships with your customers? Do you like the idea of working with a team of people who adhere to a set of core values that drives business forward? We may have a position for you. Voted one of the Best Employers in NC in 2016, 2017, 2018 and 2019 by Business North Carolina Magazine, Hoffman Hydronics is actively seeking qualified professionals who uphold and adhere to Hoffman Hydronics Core Values.

Responsibilities

• Manage collective accounts
• Provide a high level of customer service in a timely, effective and efficient manner
• Keep up to date information on Jobs List
• Continuously stay updated on current competitive market pricing and report/share with Outsides Sales and Management
• Develop technical depth and understanding of company products and application knowledge
• Manage the order entry process and coordinate deliveries with the customers including returns and warranties
• Act as first responder for customer call-in requests regarding products or services
• Ensure product is ordered on time and accurately upon receipt of an approved submittal
• Process and enter sales orders and quotations into CRM (Netsuite)
• Utilize industry databases to research and find upcoming jobs to bid
• Do preliminary take off on upcoming jobs
• Maintain project schedules in quote/project management system ensuring timely project management
• Develop 'Installation Operations and Maintenance Manuals' to provide the customer with written documentation on how to operate and maintain equipment purchased
• Work closely with manufacturers to resolve issues
• Coordinate scheduling of equipment start-up and resolution of warranty-related issues
• Remain knowledgeable on products and technologies which Hoffman Hydronics represents
• Other tasks as assigned

Requirements

• Bachelor's degree preferred but not required
• 2 or more years' experience in the HVAC industry preferred but not required
• Minimum 2 years' experience in similar role (Inside Sales/Account Executive/Product Management)
• Highly developed interpersonal and analytical skills
• Experience with Marketing / Project Management

Nice-to-haves

• A strong sales presence and ability to develop lasting relationships
• Detail oriented, professional attitude, reliable
• Strong time management skills
• Sincere desire to help others
• Strong attention to detail
• Ability to work independently and within a team with emphasis on accuracy and timeliness
• Must possess a personal need to consistently produce accurate and thorough results
• Superior written and oral communication skills
• Proven problem solving, leadership and listening skills
• Product and vendor knowledge (or the ability to quickly learn it)
• Strong technical aptitude
• Ability to work in a fast-paced environment and handle multiple tasks
• Strong administrative and organizational skills