Inside Sales - Windows

The Franklin Group Inc•Caldwell, ID

7d•Onsite

About The Position

Franklin Building Supply (FBS) is a 100% Employee Owned lumber and building material company with over 45 years in business and locations across Idaho and Nevada. We focus on serving professional home builders, supplying materials, and installing a wide range of products. We also manufacture trusses, cabinets, doors, and granite countertops. FBS is committed to continuous improvement, investing in tools, equipment, and training to help our team reach its potential. We offer competitive compensation and benefits, including medical/Rx, vision, dental insurance, 401(k), paid time off, holiday pay, and disability & life insurance. The Inside Sales Representative role is crucial for providing exceptional customer service to store visitors, ensuring a positive and productive experience. This role involves assisting customers, answering questions, and guiding them to the products they need. The Sales Counter is the daily face of the company, engaging with customers who call or walk in. This dynamic position offers exposure to nearly every aspect of the building industry and is a prime stepping stone for advancement into building materials sales. We seek individuals who are adept problem solvers, capable of finding creative solutions, and who leverage all available resources ethically and for mutual benefit. We foster a competitive yet team-oriented atmosphere, believing in partnerships for mutual success. We invest in our employees and expect them to take ownership, do what's right for customers and the company, and grow with us while balancing personal and professional lives.

Requirements

Customer Service-Minded: Focus on providing excellent customer service; safety-conscious, honest, hardworking, outgoing, friendly, and expressive.
Building Materials Knowledge: Possess basic knowledge of building materials or the ability to quickly learn and retain new information.
Time Management: Efficiently manage time to accomplish multiple objectives in a fast-paced environment.
Computer and Social Media Skills: Basic computer and social media skills.
Problem-Solving: Independently solve problems to achieve specific objectives.
Versatile and Team-Oriented: Exhibit versatility and self-motivation, working collaboratively with the team.
Continuous Learning: Dedication to expanding knowledge base and staying up-to-date with industry trends.
Adaptability: Recognize the need for process adjustments to support business growth.
Prioritization: Effectively prioritize and triage activities to meet objectives within promised completion times.

Responsibilities

Provide exceptional customer service to those entering the store.
Assist customers, address their questions, and guide them in finding the products they require.
Greet customers warmly and offer support.
Engage with and assist customers at the sales counter.
Leverage all available resources to find creative solutions to meet customer needs, ensuring actions are moral, ethical, and mutually beneficial.
Take ownership of opportunities and challenges.
Do what's right for the customers and the company.