Inside Sales Specialist - HYBRID!

Wangs Alliance Corp•Port Washington, NY

9d•Hybrid

About The Position

The Inside Sales Specialist acts as a customer liaison, working cross-functionally with internal teams to drive sales, support promotional initiatives, and build long-term business relationships. The individual in this role monitors and provides recommendations on best practices, technology, and innovation improvements, supporting both the customer and the outside sales team.

Requirements

2+ years of lighting industry experience, preferably in a remote-sales or call center role.
Strong knowledge of innovative lighting products.
Ability and willingness for travel to include trade shows and job sites as needed.
Superior customer service skills.
Ability to maintain a high level of product knowledge.
Ability to calculate figures and amounts such as discounts and commissions.
Excellent communication, organizational, and project management skills.
Ability to manage multiple tasks with sound judgment in a fast, deadline focused business environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

Nice To Haves

SAP, Zendesk, or HubSpot experience a plus.

Responsibilities

Respond to inbound Customer and Sales Representative inquiries, ensuring timely and accurate communication.
Work with Sales Reps to pursue new business opportunities and upsell products.
Manage customer orders through the sales lifecycle, including quotes, tracking, delivery, product support, and returns.
Build relationships with decision makers such as distributors, architects, and project managers.
Promote company programs and deliver sales reports and target lists to Sales Representatives.
Coordinate with internal teams, including Quotations, Supply Chain Management, and Engineering, to align customer needs with company requirements.
Track leads via the CRM to maximize sales opportunities.
Analyze data and report on trends to support territory performance.