Inside Sales Specialist

Astronova - West Warwick, RI

Full-time

West Warwick, RI

Computer and Electronic Product Manufacturing

About the position

The Inside Sales Specialist at AstroNova, Inc. serves as the primary point of contact for incoming printer leads, managing communications and qualifying opportunities. This role involves logging leads into the CRM, scheduling demonstrations, and supporting Territory Sales Managers by handling inbound calls and emails. The position requires proficiency in both English and French to cater to the French Canadian market and involves conducting outbound campaigns to generate leads.

Responsibilities

• Serve as the main point of contact for incoming printer leads via phone and internet.
• Log new leads into NetSuite CRM from HubSpot as needed.
• Assist in qualifying printer opportunities and schedule demonstrations for Sales Regions/Territory Sales Managers.
• Manage emails and inbound calls from new leads, opportunities, and customers for Territory Sales Managers during their absence.
• Handle Printer Queue inbound calls and perform warm transfers to Sales Managers as necessary.
• Conduct outbound calls and email campaigns for leads within NetSuite or external databases.
• Assist in the production of printed samples in conjunction with Media Lab as needed.
• Email or mail marketing collateral as requested by field sales/marketing.
• Assist in traveling and working at tradeshows on an as-needed basis.
• Learn about printers, inks, toners, ribbons, and label media offerings by AstroNova.

Requirements

• Proficiency in English and French.
• Experience with CRM systems, specifically NetSuite and HubSpot.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.

Nice-to-haves

• Experience in sales or customer service roles.
• Familiarity with the printing industry and related products.

Benefits

• Competitive salary ranging from $60,000 to $70,000 annually.
• Equal opportunity employer with a commitment to diversity and inclusion.
• Drug-free workplace policy including pre-employment drug testing.